At a Glance
- Tasks: Engage with customers at exciting events, ensuring a safe and enjoyable experience.
- Company: Join G4S Events, part of a global security leader with a family feel.
- Benefits: Earn £13/hour, enjoy flexible hours, paid holidays, and access to perks.
- Other info: Opportunities for training, career progression, and meeting new friends.
- Why this job: Perfect for students seeking extra income while enjoying thrilling events.
- Qualifications: 6 months customer service experience; confident and well-presented.
The predicted salary is between 13 - 13 £ per hour.
Pay: £13.00 per hour + enhanced payments on Bank Holidays
Mandatory Requirements: Minimum 6 months experience in customer service (across any sector)
Type: Flexible evening and/or weekend work – perfect as a second job
About the Role
G4S Events are currently recruiting experienced Customer Service Representatives to join our existing team at Headingley Stadium, Leeds. If you’re confident, professional, eager to engage with our customers, and ready to work in a fast-paced environment, we want to hear from you! This role offers flexible work options, making it ideal for those seeking a second job or additional income. You’ll also have opportunities to work at cricket and football matches or music concerts and even some of the biggest events across the UK, if you’re open to travel.
We would welcome candidates who already hold a Spectator Safety L2 Certification, however, this is not mandatory, as we will offer this opportunity once you join the team. As a Customer Service Representative, you’ll be the visible, friendly face of safety, helping to ensure visitors and staff have a safe and enjoyable experience. The ideal candidate should have clear communication skills, good personal confidence and be well presented.
Key Responsibilities:
- Carrying out pre and post event safety checks ensuring compliance with safe working procedures
- Greeting, assisting and directing visitors attending the event
- Providing a high standard of customer care.
- Monitoring visitors / crowd movements and behaviour to identify potential issues or incidents and to take action as necessary
Benefits:
- Competitive rates
- Accrued paid holidays
- Company Pension
- Opportunity to work across the wider Events Team (with free travel to qualifying events)
- Training & Development and future career progression
- Paid SIA Upskill Training (limited places)
- Free Access to 24/7 GP, Mental Health, Fitness, Financial and Dental advice
- Perks at work scheme - access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more
Requirements:
- Minimum of 6 months experience in a customer service role.
- Availability for evenings and/or weekends
- Professional, reliable, and customer-focused
- Well spoken and well presented
Why Join G4S Events?
- Flexible hours to suit your lifestyle
- Opportunities to work some of the most exciting events in the UK
- Ideal as a second job or supplementary income
- Meet new friends and become part of the ‘family feel’ team
Apply today and join the G4S Events team! You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Events Customer Care Representative - Leeds Rhinos (Headingley Stadium) employer: G4S
G4S, now part of Allied Universal, is not only the largest secure solutions company globally but also one of Britain's top employers, offering a supportive work culture and a commitment to employee growth. As a Delivery Driver in Southampton, you'll enjoy competitive pay, flexible working policies, and comprehensive benefits including up to five weeks paid holiday, life assurance, and access to mental health support, all while being part of a dedicated team that plays a vital role in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Events Customer Care Representative - Leeds Rhinos (Headingley Stadium)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like G4S and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at G4S and let us see your personality shine through!
We think you need these skills to ace Events Customer Care Representative - Leeds Rhinos (Headingley Stadium)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and G4S.
Get Familiar with Our Brand:Before applying, take some time to learn about G4S and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at G4S
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress G4S.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which G4S will surely appreciate.
