At a Glance
- Tasks: Be the friendly face at events, ensuring safety and helping visitors have a great time.
- Company: Join G4S Events, part of a global security leader with a community focus.
- Benefits: Earn £12.50 per hour, enjoy flexible hours, and access great perks.
- Other info: Opportunities for career growth and training, plus free travel to qualifying events.
- Why this job: Work at exciting events and make a real difference in visitor experiences.
- Qualifications: No specific qualifications needed, just a friendly attitude and willingness to help.
The predicted salary is between 10 - 15 £ per hour.
We are looking to recruit additional Event Customer Care Stewards to join the G4S Events Team at Headingley Stadium, to work match-days and events for Leeds Rhinos. You will need to be available for both evening and/or weekend work. We also cover cricket matches, football games and concerts across the region. If you're open to travel we even have opportunities to be part of some of the biggest events across the UK.
The broader G4S Events business can also offer you opportunities to suit your lifestyle, whether it’s flexible ad hoc hours, or working 40+ hours a week, we have a wide range of shifts available.
Our Customer Care Stewards provide a visible reminder that safety is our number one priority for visitors and staff - which means you could be inside or outside, on your feet showing people where to go, checking tickets at entry, monitoring the crowd and managing the car parking facilities. Wherever you are, you’ll be the fun, helpful and friendly face representing G4S.
As a Customer Care Steward you will be responsible to help secure the venue, staff and visitors for our customers. This may include:
- Carrying out pre and post event safety checks ensuring compliance with safe working procedures
- Greeting, assisting and directing visitors attending the event
- Ensuring that no prohibited or restricted items are taken into the secured zones within the venues
- Monitoring visitor / crowd movements and behaviour to identify potential issues or incidents and to take action as necessary
Benefits:
- Competitive rates
- Accrued paid holidays
- Outer uniform provided, including PPE
- Opportunity to work across the wider events team (with free travel to qualifying events)
- Training & Development and future career progression
- Free Access to 24/7 GP, Mental Health, Fitness, Financial and Dental advice
- Perks at work scheme - access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.
You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Event Customer Care Steward - Leeds Rhino\'s employer: G4S
G4S Events at Headingley Stadium offers a dynamic and rewarding work environment for Event Customer Care Stewards, where safety and customer satisfaction are paramount. With competitive pay, flexible working hours, and opportunities for career progression, employees can enjoy a supportive culture that prioritises their well-being through comprehensive benefits, including access to 24/7 GP services and a perks scheme. Join us to be part of exciting events across the UK while making a positive impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Event Customer Care Steward - Leeds Rhino\'s
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at G4S. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like G4S before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Event Customer Care Steward - Leeds Rhino\'s
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to G4S:Your cover letter is your chance to shine! Tell us why you want to work at G4S specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at G4S!
How to prepare for a job interview at G4S
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
