At a Glance
- Tasks: Lead a dynamic team to monitor health, safety, and welfare of field personnel.
- Company: Join G4S, a leader in security solutions with a focus on teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Thriving environment with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact by ensuring the safety of frontline operations.
- Qualifications: Strong communication skills and experience in team management.
The predicted salary is between 30000 - 40000 £ per year.
To manage on shift NCC operations to ensure the team delivers its primary objective of monitoring the Health Safety and Welfare of all G4S SSUK field-based personnel. Being a central point of contact on shift for NCC Operators, Operations Support Management and the wider SSUK business in matters relating to the NCC and issues reported from frontline operations.
Monitoring of NCC Operator performance and supervising the process of quality assuring the performance of team members. Directing NCC Operators on all operational workloads. Supervising escalation procedures and incidents when required. Provide support to NCC Manager and Operations Support management in collating and presenting management data relating to NCC. Assist the NCC Manager and Operations Support Management with internal and external audit preparation and the upkeep of the NCC BCP plan. Assist the NCC Manager and Operations Support Management team with ad hoc tasks as required. Be a key stakeholder in the process of continually improving NCC processes and systems.
RESPONSIBILITIES / ACCOUNTABILITIES
- To report directly to the NCC Manager on all issues affecting the NCC.
- Monitoring, Management of NCC personnel with their team.
- Meeting with NCC Operators to carry out monthly 1-2-1 performance appraisals.
- Ensure team members are properly briefed on operational issues.
- A central point of contact for matters relating to the NCC for the wider SSUK business.
- Management of Ad-Hoc work and its division amongst the on shift team.
- Daily / End of week / monthly collation and checks of management data.
CORE COMPETENCIES:
- Excellent communication and interpersonal skills at individual, team and management level.
- Be the on shift ‘expert’ in NCC processes.
- Be the on shift ‘expert’ in NCC systems such as Javelin and RingCentral.
- Able to build, develop and maintain positive working relationships with the NCC team and wider SSUK business.
- A self-starter with excellent problem-solving skills and a focus upon continuous improvement, both personally and to the benefit of G4S, and can effectively operate with the minimum of supervision and direction.
- Able to work under pressure, with a confident and resilient nature when dealing with operational issues.
- Ability to prioritise and manage tasks and directives in a challenging environment.
- Able to produce informative, concise and accurate reports and management information.
- Numerate and literate and experienced with the Google suite of productivity tools.
- Flexible approach to working hours where required.
KEY PERFORMANCE MEASURES
- Leading of the on shift team.
- Effective management of the on shift team in line with Company Policies and Procedures.
- To make sure the on shift team hit their targets as set by the NCC Manager.
- Analysis of staff issues and providing feasible solutions to real time issues.
Control Room Team Leader in Leeds employer: G4S
Join our dynamic Belfast team as a Commissioning Engineer, where you'll be part of a supportive work culture that prioritises employee growth and development. We offer competitive salaries, comprehensive benefits, and the opportunity to work on cutting-edge fire safety systems across the UK, ensuring your contributions make a meaningful impact in safeguarding lives and properties.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Team Leader in Leeds
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Control Room Team Leader. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like G4S. Don’t hesitate to reach out and ask for insights or informational interviews!
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Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Control Room Team Leader candidates.
✨Directly Apply to G4S
Don’t forget to apply for the Control Room Team Leader role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining G4S.
We think you need these skills to ace Control Room Team Leader in Leeds
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at G4S. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at G4S.
How to prepare for a job interview at G4S
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at G4S.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at G4S.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at G4S.
