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- Tasks: Supervise and support security personnel while managing schedules and communications.
- Company: Join a leading security firm with a focus on teamwork and innovation.
- Benefits: Hybrid working, competitive pay, and opportunities for personal growth.
- Why this job: Make a difference in the security industry while developing your skills.
- Qualifications: Strong communication skills and experience with Microsoft Office required.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The Area Operation Controller (AOC) will be involved in the deployment of security officers relating to scheduling changes required to support a major training programme to upskill the security officer workforce. They will be working with the National Control Centre (NCC) to ensure the management and action of the Telecontact system. The AOC will be responsible for supervising and assisting remotely working security personnel across the UK, and ensuring that individuals are booking on and off as required. This role is a highly focused customer service position with a high proportion of the role focusing on inbound and outbound calls, email correspondence and daily interactions with the security officer workforce.
RESPONSIBILITIES / ACCOUNTABILITIES
- Assisting managers in the deployment of personnel in line with contractual requirements
- Report & manage manning deficiencies immediately with the deployment team
- Monitor the system to prevent possible issues of unavailability
- Rostering and scheduling of all personnel
- Reporting of Dropped Hours
- Employee Welfare Calls
- Telecontact Management & inaccuracy reduction
- Telecontact Arbitration
- Programming of Ad-Hoc work
- Assist deployment managers in achieving the deployment SLA’s
- Maintaining Operational systems information
- Sickness reporting and officer calls
- Keeping the scheduling database up to date including all Joiners, Induction Training, Rosters, Leavers, Absence, etc.
- Providing incident management support
- Providing advice to Security Officers during working hours
- Dealing with wage queries
- End of week / month collation and checks
- Creation of analysis reports.
CORE COMPETENCIES:
- Excellent communication and interpersonal skills at individual, team and management level
- Able to build, develop and maintain positive working relationships with clients, suppliers and internal support services
- A self-starter with excellent problem-solving skills and a focus upon continuous improvement, both personally and to the benefit of the client and G4S and can effectively operate with the minimum of supervision and direction
- Able to work under pressure, with a confident and resilient nature when dealing with contractual issues
- Ability to prioritise and manage tasks and directives which may conflict each other
- Able to produce informative and concise reports
- Numerate and literate and experienced with Microsoft Office tools.
KEY PERFORMANCE MEASURES:
- Employee retention
- Employee satisfaction
- Dropped Hours
- Company KPIs.
Area Operations Controller in Leeds employer: G4S
Contact Detail:
G4S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Operations Controller in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Area Operations Controller role. Keep it concise and engaging.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Area Operations Controller in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Area Operations Controller role. Highlight relevant experience, especially in scheduling and personnel management, to show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you want to join StudySmarter and how your skills align with our needs. Be specific about your customer service experience and any relevant operational roles you've held.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent interpersonal skills. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on that step!
How to prepare for a job interview at G4S
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Area Operations Controller. Familiarise yourself with the key tasks like scheduling, managing personnel, and handling inbound and outbound communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this position heavily relies on excellent communication, prepare examples from your past experiences where you've successfully interacted with teams or clients. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will highlight your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or improved processes in previous roles. The interviewers will be keen to see how you approach problem-solving, especially in a high-pressure environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to the job, such as dealing with manning deficiencies or managing employee welfare calls. Practise your responses to these scenarios, focusing on how you would prioritise tasks and maintain operational efficiency under pressure.
