Field Monitoring Installation Officer - Permanent - Full - Time in Glasgow

Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team? Why not join our Electronic Monitoring service?

What is “Electronic Monitoring”? Electronic Monitoring is the use of Radio Frequency technology to monitor an individual's compliance with an order imposed upon them by an issuing authority such as a Sheriff Court. Individuals who are subject to Electronic Monitoring will wear a monitoring device commonly referred to as a “Tag” and have a further monitoring device installed within their premises. G4S, an allied universal company, is the Electronic Monitoring Service Provider for Scotland. G4S installs the equipment, monitors individual’s compliance and reports any non-compliance to the relevant authority.

What does the role entail? The role involves the installation, investigation, and decommissioning of electronic monitoring equipment. Field Officers will meet a wide range of people whilst carrying out their duties as the installation takes place in the clients' home. Field Officers work to a set shift pattern. Due to the nature of our business, we must visit our clients during their curfew period. As a result, the role is primarily backshift 17:00-00:30 hrs Tuesday to Saturday.

We offer a competitive salary of £14.72 per hour or £26,860.29 based on a full-time 35 hours per week contract as well as a company pension scheme, life assurance, 5.6 weeks’ paid holiday, staff discounts including Perks at Work, free on-site parking and progression opportunities. If successful, you will be given access to a pool car during your shift time that will enable you to complete your assigned tasks for the evening, you will also be provided with a fuel card, mobile phone and tablet. A full driving licence is essential for the role and an ongoing programme of training and development will be provided. The contract G4S holds with the Scottish Government covers the whole of Scotland including the islands. Although the role is predominantly based across the central belt, you may be required to travel to any area of Scotland that you can reasonably get to and from within a shift.

What you can expect from us: This is an amazing opportunity to work as a Field Monitoring Installation Officer within the Criminal Justice sector. To join a team that has been managing the Electronic Monitoring contract, on behalf of the Scottish Government for over 20 years. We are very proud of this achievement, and of our record of delivering excellent service whilst working as one supportive team. A worthwhile role within the Criminal Justice system - making a difference to people’s lives on a daily basis, job satisfaction, in-house training, employment security and opportunities for career advancement within a supportive team. An opportunity to enhance your skills. Whether you see this job as a stepping stone in your career, or you wish to progress a career within G4S, we will provide you with ample opportunity for learning and development mapped against your own personal development plan. Whilst giving you all the training and support to enable you, we can also help you gain and enhance your skills in customer service, compliance monitoring, training delivery or logistics support.

Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment. This vetting will be at G4S expense.

If you can answer yes to these questions, then this role could be right for you:

• Do you have experience and enjoy delivering excellent customer service whilst working as part of a team?
• Are you a people person and naturally change your style to match who you’re speaking with?
• Are you organised and able to prioritise your own workload?
• Do you want your work to have an impact and make a difference?
• Have you got a non-judgemental attitude?

Key Responsibilities & Accountabilities:

• Responsible for the installation, investigation of alerts and decommissioning of curfew orders within your designated area and in accordance with Company Procedures and terms of the contract.
• Support and advise persons during their period of curfew.
• Report incidents/non-compliance to the appropriate agencies.
• Process incidents/violations within agreed timescales to meet SLA’s.
• Escalate reportable incidents to the Monitoring Centre and as per agreed procedures.
• Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling.
• Maintain, uphold and demonstrate values and protect the company brand.
• Document all contact with our customers both internal and external.

Key Competencies:

• Acting Professionally
• Delivering Objectives
• Supporting & Working with Others
• Delivering Great Customer Service

Skills & Knowledge:

• Excellent interpersonal and communication skills.
• Ability to remain calm, positive and confident in a pressurised environment.
• Ability to make decisions based on facts and information available.
• Excellent time management skills with the ability to prioritise own workload.
• Flexible working style.
• Full UK driving licence.

Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live within a reasonable commuting distance of the National Monitoring Centre in Baillieston.

The recruitment process includes:

• Online application submitted
• Email with link to complete full application form via Google Forms
• 10 Minute telephone interview
• In Person competency-based interview
• Vetting which involves a vetting meeting
• Upon completion of successful vetting, offer of employment and start date given

Allied Universal, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business.