At a Glance
- Tasks: Support events by ensuring safety and providing exceptional customer service.
- Company: Join the dynamic team at Royal Highland Centre, Edinburgh.
- Benefits: Earn £12.60/hour with perks, holiday pay, and free travel to events.
- Other info: Flexible hours available to fit around your studies or lifestyle.
- Why this job: Be part of exciting live events and make a real impact on visitor experiences.
- Qualifications: No experience needed; just bring your communication skills and enthusiasm.
The predicted salary is between 10 - 15 £ per hour.
We are looking to recruit additional Customer Care Stewards to support our current Events Team working at Royal Highland Centre, Edinburgh - hosting Terminal V Festival, We Love It Festival, Royal Highland Show and Sam Fender. Additionally, you could find yourself supporting the broader music and sports events at Murrayfield - Robbie Williams, Oasis and AC/DC - Power Up Tour. Sporting venues such as the home of Edinburgh Rugby and Scottish Rugby at Murrayfield Stadium and Hive Stadium and football at Dunfermline Athletic’s interests! You could be part of making these events a success.
If you’re open to travel we even have opportunities to be part of some of the biggest events in the UK. We can offer you opportunities to be part of a wide range of events to suit your lifestyle, whether it’s flexible ad hoc hours whilst you study; weekend or evening work during your free time; or working 40+ hours a week, we have a wide range of shifts available.
Our Events Customer Care Stewards provide a visible reminder that safety is our number one priority for visitors and staff, therefore you will be responsible for securing the venues, staff and visitors for our customers. This may include:
- Carrying out pre and post event safety checks ensuring compliance with safe working procedures
- Visitor Engagement: Greeting, assisting, and directing visitors attending the event
- Monitoring visitor/crowd movements and behaviour to identify potential issues or incidents and to take action as necessary
- Delivering exceptional customer service to enhance the visitor experience.
Benefits:
- Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more
- WeCare: free access to personal health and wellbeing assistant available anytime for Health, Mental Health, Diet, Legal, Financial, Lifestyle advice and support
- Holiday pay
- Workplace pension scheme
- Progression, training & development opportunities
- Free travel to qualifying events outside of the region.
Requirements:
- Previous experience in events is not essential as full training will be provided
- Must be over 18 years old
- Evening and weekend availability required
- Level 2 Spectator Safety qualification not essential, but must be willing to complete the fully funded training once on board
- Excellent communication skills and customer focused.
If this sounds like something you want to be involved in, you will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Live Events Customer Care Steward - Royal Highland Centre, Edinburgh employer: G4S
Allied Universal is an exceptional employer, offering a dynamic work environment at the Royal Highland Centre in Edinburgh, where you can be part of exciting live events and festivals. With flexible working hours, comprehensive training, and a strong focus on employee wellbeing through our WeCare programme, we ensure that our team members have the support they need to thrive both personally and professionally. Join us to enjoy a range of benefits, including discounts, holiday pay, and opportunities for career progression while contributing to memorable experiences for visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Live Events Customer Care Steward - Royal Highland Centre, Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at G4S. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like G4S before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Live Events Customer Care Steward - Royal Highland Centre, Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to G4S:Your cover letter is your chance to shine! Tell us why you want to work at G4S specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at G4S!
How to prepare for a job interview at G4S
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
