Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support events by ensuring safety and providing exceptional customer service.
- Company: Join the dynamic team at Royal Highland Centre, Edinburgh.
- Benefits: Earn £12.60/hour with perks, holiday pay, and free travel to events.
- Why this job: Be part of exciting live events and make a real impact on visitor experiences.
- Qualifications: No experience needed; just bring your communication skills and enthusiasm.
- Other info: Flexible hours available to fit around your studies or lifestyle.
The predicted salary is between 10 - 15 £ per hour.
We are looking to recruit additional Customer Care Stewards to support our current Events Team working at Royal Highland Centre, Edinburgh - hosting Terminal V Festival, We Love It Festival, Royal Highland Show and Sam Fender. Additionally, you could find yourself supporting the broader music and sports events at Murrayfield - Robbie Williams, Oasis and AC/DC - Power Up Tour. Sporting venues such as the home of Edinburgh Rugby and Scottish Rugby at Murrayfield Stadium and Hive Stadium and football at Dunfermline Athletic’s interests! You could be part of making these events a success.
If you’re open to travel we even have opportunities to be part of some of the biggest events in the UK. We can offer you opportunities to be part of a wide range of events to suit your lifestyle, whether it’s flexible ad hoc hours whilst you study; weekend or evening work during your free time; or working 40+ hours a week, we have a wide range of shifts available.
Our Events Customer Care Stewards provide a visible reminder that safety is our number one priority for visitors and staff, therefore you will be responsible for securing the venues, staff and visitors for our customers. This may include:
- Carrying out pre and post event safety checks ensuring compliance with safe working procedures
- Visitor Engagement: Greeting, assisting, and directing visitors attending the event
- Monitoring visitor/crowd movements and behaviour to identify potential issues or incidents and to take action as necessary
- Delivering exceptional customer service to enhance the visitor experience.
Benefits:
- Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more
- WeCare: free access to personal health and wellbeing assistant available anytime for Health, Mental Health, Diet, Legal, Financial, Lifestyle advice and support
- Holiday pay
- Workplace pension scheme
- Progression, training & development opportunities
- Free travel to qualifying events outside of the region.
Requirements:
- Previous experience in events is not essential as full training will be provided
- Must be over 18 years old
- Evening and weekend availability required
- Level 2 Spectator Safety qualification not essential, but must be willing to complete the fully funded training once on board
- Excellent communication skills and customer focused.
If this sounds like something you want to be involved in, you will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Live Events Customer Care Steward - Royal Highland Centre, Edinburgh employer: G4S
Contact Detail:
G4S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Events Customer Care Steward - Royal Highland Centre, Edinburgh
✨Tip Number 1
Get to know the events happening at the Royal Highland Centre and beyond! Familiarise yourself with the festivals and concerts, as this will help you engage with visitors and show your enthusiasm during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with a diverse crowd, being able to greet, assist, and direct visitors confidently is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be flexible with your availability. The more shifts you can take on, especially evenings and weekends, the better your chances of landing the job. Plus, it shows you're committed to being part of the team!
✨Tip Number 4
Apply through our website! It’s the quickest way to get noticed by our recruiters. Make sure to fill out the application form thoroughly and highlight any relevant experience, even if it’s not directly in events.
We think you need these skills to ace Live Events Customer Care Steward - Royal Highland Centre, Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm: When filling out your application, let your passion for events shine through! We want to see that you're excited about being part of the team and making events a success.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience or skills you have. Even if you haven't worked in events before, think about customer service roles or any volunteer work that showcases your ability to engage with people.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your answers are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you quickly about the next steps in the process.
How to prepare for a job interview at G4S
✨Know the Events Inside Out
Familiarise yourself with the events you'll be working at, like the Terminal V Festival and Royal Highland Show. Understanding the vibe and specifics of these events will help you engage better with visitors and show your enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure a positive experience for customers, as this role is all about enhancing visitor satisfaction.
✨Demonstrate Safety Awareness
Since safety is a top priority, be ready to discuss how you would handle crowd management and ensure compliance with safety procedures. Think of scenarios where you might need to act quickly and responsibly, and share those insights during your interview.
✨Be Flexible and Open-Minded
Express your willingness to work flexible hours, including evenings and weekends. This shows that you're adaptable and ready to take on the varied shifts that come with live events, which is a big plus for the hiring team.
