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For Companies At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and a workplace pension scheme.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Confident communicator with administrative and IT skills; flexibility to work various shifts.
- Other info: Receive industry-leading training and ongoing support for career growth.
The predicted salary is between 11 - 16 £ per hour.
Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.
THE IDEAL CANDIDATE
As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills, and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. You will need to provide us with your 5 year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do: We act with INTEGRITY AND RESPECT. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
If you would like any further information on this job or are having difficulty applying please contact us. Don’t waste any more time - apply today! You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Customer Service Advisor - Co. Tyrone employer: G4S
Contact Detail:
G4S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Co. Tyrone
✨Tip Number 1
Get to know the company! Research G4S and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be a confident communicator. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready for situational questions. Think about past experiences where you've dealt with challenging situations or complex individuals. Prepare some examples that highlight your problem-solving skills and attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing the job. Don’t hesitate – get your application in today!
We think you need these skills to ace Customer Service Advisor - Co. Tyrone
Some tips for your application 🫡
Show Your Customer Service Skills: When you're filling out your application, make sure to highlight any previous customer service experience. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded explanations. Just get to the heart of what makes you a great fit for the role!
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing to show us that you understand what we're looking for and how you can meet those needs.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at G4S
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve handled challenging situations in the past, showcasing your empathy and integrity. This will demonstrate that you understand the role's importance in making a difference within the community.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is vital. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare a few examples of how you've effectively communicated with customers or colleagues in previous roles.
✨Familiarise Yourself with the Company Values
G4S places a strong emphasis on integrity, respect, safety, and teamwork. Make sure you understand these values and think of ways you can embody them in your responses during the interview. This shows that you’re not just looking for a job, but that you align with their mission.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios you might face as a Station Enquiry Assistant. Think through potential challenges and how you would handle them, especially regarding customer enquiries and record-keeping. This preparation will help you feel more confident and ready to tackle any questions thrown your way.
