Customer Service Advisor

As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries, and supporting our customer with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.

Do you want to make a difference within your community? This is your chance. You can be doing what you do best – providing great customer service by striving for excellence and acting with integrity, and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it. THE BENEFITS, As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills, and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts.

You will need to provide us with your 5 year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.

• 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays – subject to shift pattern and accrual)

• Enhanced Overtime Rate

• Workplace pension scheme

• Life assurance benefit

• Financial support for SIA Licence & renewal

• Contributory Healthcare Scheme

• Eyecare vouchers

• Employee Discount Schemes

• Progression, training & development opportunities

• Refer a friend scheme

• Free parking in most locations

• Free uniform provided

If you would like any further information on this job or are having difficulty applying please contact us at recruitmentni@uk.g4s.com or on 07384912977. Don’t waste anymore time – apply today!