At a Glance
- Tasks: Provide remote and on-site IT support for secure systems and infrastructure.
- Company: Join G4S, a global leader in fire and security integration.
- Benefits: Enjoy an excellent salary, matched pension, 25 days holiday, and life assurance.
- Other info: Opportunities for career progression and extensive training available.
- Why this job: Make a real impact while developing your technical skills in a dynamic environment.
- Qualifications: Experience in IT support and a clean UK driving licence required.
The predicted salary is between 30000 - 40000 € per year.
G4S is a global company operating across 120 countries, employing over 650,000 people worldwide. We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio.
Responsibilities include:
- Providing comprehensive remote and on-site support across the UK for on-premises IT infrastructure.
- Specialising in managing secure and controlled IT systems, with expertise in offline patching and update management processes.
- Supporting and maintaining the infrastructure of a Microsoft Hyper-V environment, including virtual SAN solutions and system applications.
- Completing system checks that include hardware, performance, configuration, asset inventory, and database backups.
- Meeting customer compliance and certification by following strict and rigorous policies and change control procedures for any/all system changes.
- Conducting the planning, testing, installation, and rollout of system updates (Servers, Clients, Network, Applications, etc.).
- Investigating, troubleshooting, and resolving system faults that fall under 1st - 3rd support tasks and liaising with software/hardware suppliers to resolve issues.
- Providing technical reference services (i.e. technical manual lookup) to field-based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management, and Intruder Systems.
This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
Additional requirements:
- Commercial awareness.
- Confident in liaising with on-site security teams.
- Clean full UK driving license, with no more than 6 points.
- Enhanced DBS.
Benefits include:
- Excellent salary.
- Matched pension scheme.
- 25 days holiday plus 8 bank holidays.
- Life assurance scheme.
- Extensive further product & H&S training.
- 4x4 driver training.
- Career progression.
Technical Support Engineer - Remote H/F in Cheltenham employer: G4S
G4S is an exceptional employer, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on training and career progression, employees benefit from extensive product and health & safety training, alongside a competitive salary and matched pension scheme. The remote nature of the Technical Support Engineer role allows for flexibility while being part of a globally recognised company with a commitment to excellence in the fire and security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Remote H/F in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at G4S on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss Microsoft Hyper-V, system checks, and troubleshooting techniques. Practice common interview questions related to technical support roles.
✨Tip Number 3
Show off our problem-solving skills! During interviews, share specific examples of how we've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure our answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the G4S team.
We think you need these skills to ace Technical Support Engineer - Remote H/F in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with Microsoft Hyper-V, IT infrastructure, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your commercial awareness and any experience with security systems.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can troubleshoot and resolve problems effectively, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at G4S
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Hyper-V and IT infrastructure management. Be ready to discuss your experience with offline patching, update management, and troubleshooting system faults. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved complex problems or improved processes. This will demonstrate your ability to handle 1st to 3rd support tasks effectively and show that you're proactive in finding solutions.
✨Understand Compliance and Policies
Familiarise yourself with compliance standards and change control procedures relevant to IT systems. Be ready to discuss how you ensure customer compliance and certification in your previous roles. This shows that you take security and regulations seriously, which is crucial for a Technical Support Engineer.
✨Communicate Clearly and Confidently
Since you'll be liaising with on-site security teams and providing technical reference services, practice clear communication. Prepare to explain technical concepts in simple terms, as this will help you connect with non-technical stakeholders. Confidence in your communication can set you apart from other candidates.
