At a Glance
- Tasks: Provide remote and on-site support for fire and security IT systems across the UK.
- Company: Join G4S, a global leader in fire and security solutions with a stellar reputation.
- Benefits: Enjoy a competitive salary, matched pension, 25 days holiday, and career progression.
- Other info: Opportunities for extensive training and personal development in a supportive team.
- Why this job: Make a real difference in safety while developing your technical skills in a dynamic environment.
- Qualifications: Experience with enterprise-level equipment and a clean UK driving licence required.
The predicted salary is between 30000 - 40000 € per year.
Excellent Salary & Benefits
About us
G4S is a global company operating across 120 countries, employing over 650,000 people across the world. We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few.
What will you be doing
- Provide comprehensive remote and on-site support across the UK for on-premises IT infrastructure.
- Specialize in managing secure and controlled IT systems, with expertise in offline patching and update management processes.
- Support and maintain the infrastructure of a Microsoft Hyper-V environment, including virtual SAN solutions and system applications.
- Complete system checks that include hardware, performance, configuration, asset inventory and database backups.
- Meet customer compliance and certification by following strict and rigorous policies and change control procedures for any / all system changes.
- Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc..) on pre-production and production.
- Be a point of escalation for system issues and unplanned Headend faults.
- Investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and liaise with software/hardware suppliers to resolve issues.
- Maintain accurate, real-time records of site-based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.).
- Maintain accurate and timely records of all technical issues in the company fault recording system.
- Provide technical reference services (i.e. technical manual lookup) to field-based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.
- Keep up-to-date with various 3rd party technology products, which may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
What we are looking for
- Ideally experience with enterprise level equipment such as C-Cure, Lenel, AMAG, Milestone, Genetec.
- Commercial awareness.
- Confident in liaising with on-site security teams.
- Must be able to pass BS7858 screening.
- Clean full UK driving license, with no more than 6 points.
- Enhanced DBS.
- Some government sites will require further screening.
What are the benefits of working with G4S
- Excellent Salary
- Matched pension scheme.
- 25 days holiday plus 8 bank holidays.
- Life assurance scheme.
- Extensive further product & H&S training.
- 4x4 driver training.
- Perks at work scheme.
- Career progression.
Technical Support Engineer Fire & Security Systems - Cheltenham employer: G4S
G4S is an exceptional employer, offering a dynamic work environment in Cheltenham where you can thrive as a Technical Support Engineer in the fire and security systems sector. With a strong focus on employee growth, comprehensive training opportunities, and a competitive salary package, G4S fosters a culture of excellence and innovation while serving prestigious clients across various sectors. Join us to be part of a global team dedicated to making a meaningful impact in the safety and security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Fire & Security Systems - Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at G4S on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss your experience with systems like C-Cure and Milestone, as well as any troubleshooting scenarios you've handled.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate our ability to handle the challenges of a Technical Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining the G4S team.
We think you need these skills to ace Technical Support Engineer Fire & Security Systems - Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with fire and security systems, IT infrastructure, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with enterprise-level equipment if you have it!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting skills and ability to work under pressure, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at G4S
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise-level equipment like C-Cure, Lenel, and Milestone. Be ready to discuss how you've used these systems in the past and any troubleshooting experiences you've had.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues before. Think about specific instances where you resolved system faults or improved processes, as this will demonstrate your ability to handle the challenges of the role.
✨Understand Compliance and Procedures
Familiarise yourself with compliance standards and change control procedures relevant to IT systems. Being able to discuss how you’ve adhered to strict policies in previous roles will show that you take these responsibilities seriously.
✨Communicate Clearly and Confidently
Since you'll be liaising with on-site security teams, practice articulating your thoughts clearly. Mock interviews with a friend can help you refine your communication skills, ensuring you come across as confident and knowledgeable.
