At a Glance
- Tasks: Provide remote and on-site IT support, manage secure systems, and troubleshoot technical issues.
- Company: Join G4S, a global leader in fire and security integration with a stellar reputation.
- Benefits: Enjoy an excellent salary, matched pension, 25 days holiday, and career progression opportunities.
- Other info: Be part of a supportive team with extensive training and development opportunities.
- Why this job: Make a real impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: Experience with enterprise-level equipment and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
G4S is a global company operating across 120 countries, employing over 650,000 people across the world. We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few.
What will you be doing
- Provide comprehensive remote and on-site support across the UK for on-premises IT infrastructure.
- Specialize in managing secure and controlled IT systems, with expertise in offline patching and update management processes.
- Support and maintain the infrastructure of a Microsoft Hyper-V environment, including virtual SAN solutions and system applications.
- Complete system checks that include hardware, performance, configuration, asset inventory and database backups.
- Meet customer compliance and certification by following strict and rigorous policies and change control procedures for any/all system changes.
- Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc.) on pre-production and production.
- Be a point of escalation for system issues and unplanned Headend faults.
- Investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and liaise with software/hardware suppliers to resolve issues.
- Maintain accurate, real-time records of site-based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates, etc.).
- Maintain accurate and timely records of all technical issues in the company fault recording system.
- Provide technical reference services (i.e. technical manual lookup) to field-based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.
- Keep up-to-date with various 3rd party technology products, which may involve self-learning and a willingness to participate in internal and/or external training courses that may involve out of hours working.
What we are looking for
- Ideally experience with enterprise level equipment such as C-Cure, Lenel, AMAG, Milestone, Genetec.
- Commercial awareness.
- Confident in liaising with on-site security teams.
- Must be able to pass BS7858 screening.
- Clean full UK driving license, with no more than 6 points.
- Enhanced DBS.
- Some government sites will require further screening.
What are the benefits of working with G4S
- Excellent Salary.
- Matched pension scheme.
- 25 days holiday plus 8 bank holidays.
- Life assurance scheme.
- Extensive further product & H&S training.
- 4x4 driver training.
- Perks at work scheme.
- Career progression.
Technical Support Engineer - Cheltenham employer: G4S
G4S is an exceptional employer, offering a dynamic work environment in Cheltenham where you can thrive as a Technical Support Engineer. With a strong focus on employee growth, comprehensive training opportunities, and a generous benefits package including a matched pension scheme and 25 days of holiday, G4S fosters a culture of excellence and support. Join a global leader in the fire and security integrator market, where your contributions will be valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at G4S on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Microsoft Hyper-V and any relevant systems you've worked with. We want to see that you're not just a paper tiger!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss specific examples of how you've tackled technical issues in the past. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the G4S team.
We think you need these skills to ace Technical Support Engineer - Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience with IT infrastructure, especially in Microsoft Hyper-V environments and any enterprise-level equipment you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your commercial awareness and experience liaising with security teams, as these are key for us.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting skills, so share specific instances where you resolved system faults or improved processes.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at G4S
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise-level equipment like C-Cure, Lenel, and Milestone. Be ready to discuss how you've used these technologies in past roles or how you would approach troubleshooting them.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Think about specific scenarios where you had to troubleshoot under pressure, as this will demonstrate your ability to handle system faults effectively.
✨Understand Compliance and Procedures
Familiarise yourself with compliance standards and change control procedures relevant to IT systems. Being able to discuss how you ensure customer compliance and maintain rigorous policies will show that you take these responsibilities seriously.
✨Communicate Like a Pro
Since you'll be liaising with on-site security teams and other stakeholders, practice clear and concise communication. Prepare to explain complex technical concepts in simple terms, as this will highlight your ability to work collaboratively.
