At a Glance
- Tasks: Provide remote and on-site IT support for secure systems across the UK.
- Company: Join G4S, a global leader in fire and security integration.
- Benefits: Enjoy an excellent salary, matched pension, 25 days holiday, and life assurance.
- Other info: Opportunities for career progression and extensive training available.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in IT support and a clean UK driving licence required.
The predicted salary is between 30000 - 40000 € per year.
G4S is a global company operating across 120 countries, employing over 650,000 people worldwide. We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio.
Responsibilities include:
- Providing comprehensive remote and on-site support across the UK for on-premises IT infrastructure.
- Specialising in managing secure and controlled IT systems, with expertise in offline patching and update management processes.
- Supporting and maintaining the infrastructure of a Microsoft Hyper-V environment, including virtual SAN solutions and system applications.
- Completing system checks that include hardware, performance, configuration, asset inventory and database backups.
- Meeting customer compliance and certification by following strict and rigorous policies and change control procedures for any/all system changes.
- Conducting the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc.).
- Investigating, troubleshooting and resolving system faults that fall under 1st - 3rd support tasks and liaising with software/hardware suppliers to resolve issues.
- Providing technical reference services (i.e. technical manual lookup) to field-based engineers on IT equipment and a range of 3rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.
This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
Additional requirements:
- Commercial awareness.
- Confident in liaising with on-site security teams.
- Clean full UK driving license, with no more than 6 points.
- Enhanced DBS.
Benefits include:
- Excellent salary.
- Matched pension scheme.
- 25 days holiday plus 8 bank holidays.
- Life assurance scheme.
- Extensive further product & H&S training.
- 4x4 driver training.
- Career progression.
ICT Technical Support Engineer in Cheltenham employer: G4S
G4S is an exceptional employer, offering a dynamic work environment in Cheltenham where innovation meets security. With a strong commitment to employee development, we provide extensive training opportunities and career progression paths, alongside a competitive salary and benefits package that includes a matched pension scheme and generous holiday allowance. Join us to be part of a global leader in the fire and security sector, where your contributions are valued and your growth is supported.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technical Support Engineer in Cheltenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, workshops, or even online webinars. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This is a great way to demonstrate your expertise in managing IT systems and troubleshooting, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews like a champ! Research common technical support scenarios and practice your responses. Be ready to discuss your experience with Microsoft Hyper-V and how you've tackled system faults in the past. Confidence is key!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to tailor your application to highlight your relevant experience in IT infrastructure and customer compliance.
We think you need these skills to ace ICT Technical Support Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Technical Support Engineer role. Highlight your experience with Microsoft Hyper-V, system checks, and troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technical support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:In your application, don’t forget to mention any relevant certifications or training you've completed. If you've got experience with access control systems or video surveillance, let us know! We value expertise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at G4S!
How to prepare for a job interview at G4S
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Hyper-V environments and the specific IT systems mentioned in the job description. Be ready to discuss your experience with offline patching, update management, and troubleshooting techniques. This will show that you're not just familiar with the tech but can also handle real-world scenarios.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think of specific instances where you resolved system faults or improved processes. This will highlight your ability to think critically and act decisively under pressure, which is crucial for a Technical Support Engineer.
✨Show Off Your Communication Skills
Since you'll be liaising with on-site security teams and possibly field engineers, it's important to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms. This will help interviewers see that you can effectively convey information to both technical and non-technical audiences.
✨Be Ready to Discuss Compliance and Procedures
Familiarise yourself with compliance standards and change control procedures relevant to IT systems. Be prepared to discuss how you ensure adherence to these policies in your work. This shows that you understand the importance of maintaining security and operational integrity in a technical support role.
