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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support various administrative tasks in a dynamic environment.
- Company: Join G4S, a global leader in security and facility services with exciting career opportunities.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, and extensive employee benefits.
- Why this job: Make a real difference by providing top-notch service to high-profile clients.
- Qualifications: Customer service experience and strong IT skills are essential.
- Other info: Flexible working hours and opportunities for progression and development.
The predicted salary is between 26663 - 37328 £ per year.
Salary: £26,663.59 per annum
Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)
Location: Cheltenham, Gloucestershire
Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees), subject to maintaining clearance requirements.
About the role
We have an opportunity for a Customer Services Assistant to join our team based in Cheltenham, Gloucestershire. This is a full time position working 40 hours a week, Monday to Friday working various 8 hour shifts between 6:30am and 7pm. As a Customer Services Assistant you will be expected to deliver a full and comprehensive customer service in support of the delivery of this prestigious contract by providing exceptional service to our high-profile client. This varied and interesting role will provide support to the Total Facilities Management (TFM) contract which includes assisting with the delivering Desk Management, Car Parking, Lockers and Switchboard services.
Responsibilities
- To work as a member of the G4S Customer Services Hub providing a variety of effective, well organised and efficient services, providing a high level of customer service.
- To work flexibly between the G4S Customer Services teams to ensure the delivery of administrative services.
- Ensure that records are maintained and updated at all stages using the appropriate IT support applications, Service Desk, VRIS, Hospitality Suite etc.
- Assist with queries, complaints and general enquiries.
- Liaise with key stakeholders, internal business partners, customers and clients.
- Be prepared to undertake provide cover during times of peak demand or during staff absences.
- To keep your line manager informed of all service-related issues.
- Working safely and efficiently and with due regard for own health and safety and the health and safety and the welfare of others including, Company staff, Authority staff, contractors and members of the public etc.
The Ideal Candidate: About You
We are looking for positive, organised, proactive, and resourceful candidates. You must have good team organisational skills and communication skills when working in high pressure environments. In order to demonstrate your knowledge we would require candidates to have experience working in a customer service environment. We would particularly encourage candidates with experience in a Facilities Management environment to apply.
Essential
- High level of IT skills including MS Office.
- Excellent customer service skills.
- Ability to adapt to changing priorities.
- Enthusiastic and flexible.
- Ability to work as part of a team.
Benefits
- While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
- 2.5% Golden Hello payment on commencement of employment.
- Annual retention bonus of £2,000 (pro-rata for part time employees), subject to maintaining clearance requirements.
- 25 days Annual leave plus 8 days Bank Holiday or as is.
- Progression, training and development catered to you.
- Charity work.
- Refer A Friend incentives.
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work- Match-IT and Payroll Giving.
- Confidential Counselling Services.
- 24/7 support specialising in health and medical.
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
Please be aware that National Security Clearance should be held or be obtained.
Customer Services Assistant in Cheltenham employer: G4S
Contact Detail:
G4S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in Cheltenham
✨Tip Number 1
Get to know the company! Research G4S and Allied Universal, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve handled difficult customers or resolved complaints. Be ready to share these experiences during your interview to demonstrate your ability to thrive in high-pressure environments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the G4S team and ready to take the next step in your career.
We think you need these skills to ace Customer Services Assistant in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your IT Skills: Since a high level of IT skills is essential, don’t forget to mention your proficiency with MS Office and any other relevant software. We love tech-savvy candidates who can adapt to our systems easily!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially in a customer service role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at G4S
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Assistant. Familiarise yourself with the specific tasks mentioned in the job description, like managing queries and liaising with stakeholders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you handled complaints or provided exceptional support. Being able to articulate these experiences will highlight your suitability for the role and your ability to thrive in high-pressure environments.
✨Demonstrate IT Proficiency
Since the role requires a high level of IT skills, especially with MS Office, be ready to discuss your experience with these tools. You might even want to mention any specific projects or tasks where you used these applications effectively. This will reassure the interviewer that you can handle the technical aspects of the job.
✨Be Flexible and Adaptable
The job involves working in a dynamic environment, so it's crucial to convey your flexibility. Share examples of how you've adapted to changing priorities in previous roles. This will show that you can handle the varied demands of the Customer Services Assistant position and are ready to step up during peak times.
