At a Glance
- Tasks: Lead and manage essential services in schools, ensuring top-notch performance and customer satisfaction.
- Company: Join G4S Facilities Management, a leader in security and facility services.
- Benefits: Enjoy 25 days holiday, progression opportunities, and a company car or allowance.
- Other info: Dynamic role with opportunities for training and development tailored to you.
- Why this job: Make a real impact in educational environments while developing your career.
- Qualifications: Strong FM background, degree qualified, and excellent communication skills required.
The predicted salary is between 50000 - 50000 £ per year.
At G4S Facilities Management, we provide essential support services that help educational environments operate safely and effectively. We are looking for an Operations Manager to lead the delivery of Hard and Soft FM services across our Leicester Schools portfolio. Working closely with school stakeholders, operational teams, and senior management, you will oversee service performance, compliance, budget control, and workforce management, ensuring contractual KPIs and SLAs are consistently achieved while delivering outstanding customer satisfaction and continuous improvement.
Key Responsibilities
- Lead Service Delivery: Oversee Hard and Soft FM operations, ensuring services meet contractual requirements, SLAs, and KPIs.
- Manage Client Relationships: Build strong working relationships with the client, Account Manager, and internal teams.
- Drive Continuous Improvement: Identify opportunities to improve service delivery, operational performance, and customer satisfaction.
- Support Contract Management: Deputise for the Account Manager when required and support the achievement of contract objectives.
- Manage Budgets and Costs: Monitor contract budgets, labour costs, overtime, temporary staffing, and purchase orders.
- Oversee Maintenance: Work closely with the Helpdesk to ensure planned and reactive maintenance is completed on time and to the required standards.
- Lead and Develop Teams: Support recruitment, engage with operational teams, and promote a positive culture of accountability and customer care.
- Monitor Performance: Prepare accurate management reports and oversee service performance against agreed targets.
- Maintain Health and Safety: Lead audits, monitor compliance, and ensure staff and contractors follow site safety and safeguarding procedures.
- Coordinate Operations: Work with project teams to ensure a smooth handover of completed works into daily operations.
- Manage Supply Chain: Lead supplier reviews and ensure consistent service delivery across the contract.
Essential Requirements
- Strong Facilities Management (FM) background.
- Experience in project planning and building projects.
- Proven track record in Conflict Resolution.
- Strong commercial awareness and understanding.
- Excellent interpersonal, communication, and influencing skills.
- Degree qualified or equivalent experience.
- IOSH Managing Safely Certificate.
Desirable Requirements
- CDM qualification.
- Knowledge of contract forms and legal requirements.
- Strong written and presentation skills.
- Background in FM, building, or construction.
- Commercial and technical knowledge of building services.
- Working knowledge of Mechanical and Electrical (M&E) services.
- NEBOSH (National Examination Board in Occupational Safety and Health).
Benefits
- 25 days holiday plus bank holidays.
- Progression, training and development tailored to you.
- Refer A Friend incentives.
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work – Match-IT and Payroll Giving.
- Confidential Counselling Services.
- 24/7 support specialising in health and medical.
- Discounts on high street shops and brands, including several leading retailers and travel suppliers.
- Company Car or Company allowance.
Career Opportunities: Operations Manager employer: G4S
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