Overview
As Regional Engineering Manager for the South East, you will drive the growth of contractual service income and oversee a regional engineering team. You will partner with customers to expand service offerings and ensure high-performance delivery that meets targets. You’ll manage PPM, first fix, and reactive billing to align with monthly P&L, while upholding G4S values and security standards. This role sits at the intersection of operations, account management and service delivery, offering impact across communities and clients.
Pay / Benefits
- Company car
- pension
- phone
- laptop
- 25 days annual leave (+ bank holidays)
Responsibilities
- Grow regional contractual service income through liaising with new and existing customers to expand service offerings
- Manage engineering performance to achieve 95% response targets to customers
- Manage PPM performance, ensuring 100% completion of scheduled works within month
- Oversee first fix performance and drive improvements
- Perform general performance management of a team of 12 engineers in line with G4S values and processes
- Oversee small works execution
- Manage reactive billing and planned works to meet monthly income targets (P&L)
- Conduct customer meetings and account management
Key requirements
- experience leading a team of engineers
- ability to manage P&L and billing processes
- strong customer liaison and account management skills
- track record of achieving performance targets (response, PPM)
- experience in a security/services environment is beneficial
- location in South East for travel to customers and base
- 40-hour week commitment
- customer focus
- stakeholder management
- strong communication
- PPM management
- first fix optimization
- reactive billing management
Career Opportunities: Regional Manager - F&SS in Bicester employer: G4S
G4S, now part of Allied Universal, is not only the largest secure solutions company globally but also one of Britain's top employers, offering a supportive work culture and a commitment to employee growth. As a Delivery Driver in Southampton, you'll enjoy competitive pay, flexible working policies, and comprehensive benefits including up to five weeks paid holiday, life assurance, and access to mental health support, all while being part of a dedicated team that plays a vital role in the community.
