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For Companies At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and free uniform.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Confident communicator with administrative and IT skills; flexible to work various shifts.
- Other info: Receive industry-leading training and ongoing support for career growth.
The predicted salary is between 11 - 16 £ per hour.
Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.
THE IDEAL CANDIDATE
As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills, and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. You will need to provide us with your 5 year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive.
Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do:
- We act with INTEGRITY AND RESPECT.
- We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE.
- We achieve this through INNOVATION AND TEAMWORK.
If you would like any further information on this job or are having difficulty applying please contact us. Don’t waste any more time - apply today! You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Customer Service Advisor - Belfast employer: G4S
Contact Detail:
G4S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S. Understand their values and what they stand for. This will help you connect your own experiences to their mission, showing them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your customer service skills and how you handle challenging situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Advisor - Belfast
Some tips for your application 🫡
Show Your Customer Service Skills: When you're filling out your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help others, so share those stories that showcase your empathy and attention to detail!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded explanations. Use bullet points if you can, especially when listing your skills or experiences – it makes it easier for us to read!
Tailor Your Application: Make sure to customise your application to fit the role of Station Enquiry Assistant. Use keywords from the job description, like 'integrity', 'communication', and 'administrative skills'. This shows us that you understand what we're looking for!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep track of all applicants efficiently. So, hit that apply button and let’s get started on this journey together!
How to prepare for a job interview at G4S
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer scenarios, especially challenging ones. This shows that you understand the importance of empathy and integrity in your role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've effectively communicated in past roles or situations.
✨Familiarise Yourself with the Company
Do some research on G4S and its values. Understanding their commitment to safety, security, and service excellence will help you align your answers with what they’re looking for. It also demonstrates your genuine interest in the company.
✨Prepare for the Screening Process
Since the recruitment process includes screening to BS7858 standards, be ready to provide your 5-year employment history and any necessary documentation. Being organised and upfront about your background will make a great impression.
