At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and free uniform.
- Other info: Flexible hours and opportunities for progression in a supportive team.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Confident communicator with strong administrative and IT skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.
THE IDEAL CANDIDATE
As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills, and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. You will need to provide us with your 5 year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. Through the company’s vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive.
Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do:
- We act with INTEGRITY AND RESPECT.
- We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE.
- We achieve this through INNOVATION AND TEAMWORK.
If you would like any further information on this job or are having difficulty applying please contact us at recruitmentni@uk.g4s.com. Don’t waste any more time - apply today!
G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. We believe in a fair chance for all; a criminal record will not necessarily bar you from employment. Every application is reviewed on its individual merits, ensuring a transparent and non-discriminatory process. All disclosures are handled with strict confidentiality.
You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Customer Service Advisor - Co Armagh employer: G4S
G4S is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture in Co Armagh. With competitive benefits such as enhanced overtime rates, comprehensive training, and opportunities for career progression, you will be part of a dedicated team committed to providing outstanding customer service while making a positive impact in the community. Join us and experience a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Co Armagh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and ability to handle challenging situations, as these are key for the Station Enquiry Assistant role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Co Armagh
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your empathy and attention to detail.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re looking for confident communicators!
Tailor Your Application:Don’t just send out the same application everywhere. Take a moment to tailor your application to this specific role. Mention why you’re excited about working with us at G4S and how your skills align with our values of integrity and teamwork.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at G4S
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer enquiries and challenging situations, as this role is all about providing support and assistance.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is vital. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare examples of past experiences where your communication made a difference.
✨Demonstrate Attention to Detail
Since updating records and writing reports will be part of your daily tasks, be prepared to discuss how you ensure accuracy in your work. Bring examples of how you've successfully managed details in previous roles or projects.
✨Be Ready for Flexibility Questions
This position may require you to work weekends or night shifts, so be prepared to discuss your availability. Show that you're adaptable and willing to meet the needs of the role, which will reflect positively on your commitment to the job.
