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- Tasks: Monitor alarms and respond to emergencies while providing excellent customer service.
- Company: Join G4S, the world's leading security company with a global presence in over 90 countries.
- Benefits: Earn £12.25 per hour, enjoy flexible shifts, free parking, and discounts at major retailers.
- Why this job: Be part of a critical security operation with full training and opportunities for career growth.
- Qualifications: Ideal candidates have call centre experience, strong communication skills, and IT proficiency.
- Other info: Flexible four-week rotating shifts including days, nights, weekends, and bank holidays.
G4S has an exciting opportunity for Alarm Response Officers to join our Belfast team. As an Alarm Response Officer working in the G4S ARC, Alarm Receiving Centre, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer’s staff, buildings and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner. This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise.
The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.
Responsibilities:
- Providing excellent customer service
- Monitoring specific customers' alarms
- Answering inbound calls
- Responding to personal, residential, and commercial alarms
- Ensuring calls are dealt with in accordance with company/client procedures
- You will need to be able to make decisions quickly whilst being sympathetic and sensitive to varying situations; resilience is key along with a calm demeanour
- Taking ownership of incidents and seeing them through to resolution
- Maintaining accurate records and logging calls in the system
- Dealing with incidents and emergencies according to G4S escalation procedures
- Ensuring processes and procedures followed are in line with NSI regulations
- Contacting existing clients via telephone
- Compiling reports
The ideal candidate:
- Background in a call centre environment
- Excellent attention to detail
- Excellent communication skills, both written and verbal
- Strong organisational and time management skills
- Comprehensive IT skills in office and/or Google
The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.
Benefits:
- Basic salary of £12.25 per hour
- Excellent opportunities for career progression within both the department and organisation
- Full training and support in the role will be provided from day one
- Plenty of overtime opportunities
- Free Parking
- 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
- Pension and Life Assurance scheme
- ‘Perks at Work’ scheme including staff discounts with major retailers such as: Argos, TK Maxx, Virgin Media, Currys PC World and many more
- Working with market leading system
G4S is the world's leading global, integrated security company specialising in the delivery of security and related services to customers across six continents. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We operate in over 90 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. G4S has a unique global footprint, employing more than 570,000 people world-wide, and is the largest security solutions provider in the world.
Alarm Response Officer employer: G4S
Contact Detail:
G4S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Response Officer
✨Tip Number 1
Familiarise yourself with alarm systems and monitoring software. Understanding how these systems work will not only boost your confidence during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. As an Alarm Response Officer, you'll need to convey information clearly and calmly, so consider role-playing scenarios with a friend or family member.
✨Tip Number 3
Research G4S and their security protocols. Knowing the company's values and procedures will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working nights, weekends, and holidays, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Alarm Response Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Alarm Response Officer position. Understand the responsibilities and required skills, such as excellent communication and IT skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in a call centre environment or similar roles. Showcase your ability to handle emergencies, make quick decisions, and provide excellent customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a good fit for the role. Mention your attention to detail, organisational skills, and ability to work under pressure, as these are crucial for an Alarm Response Officer.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at G4S
✨Showcase Your Customer Service Skills
As an Alarm Response Officer, you'll need to demonstrate excellent customer service abilities. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, highlighting your communication skills and empathy.
✨Familiarise Yourself with Alarm Systems
Understanding the basics of alarm systems and monitoring software can give you an edge in the interview. Research common alarm technologies and be ready to discuss how you would respond to various alarm situations.
✨Demonstrate Decision-Making Ability
The role requires quick decision-making in high-pressure situations. Think of scenarios where you had to make swift decisions and be prepared to explain your thought process during the interview.
✨Highlight Your Flexibility
Since the job involves a rotating shift pattern, it's important to express your willingness to work varied hours, including nights and weekends. Be honest about your availability and any previous experience with shift work.
