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- Tasks: Monitor alarms and ensure customer safety while providing excellent service.
- Company: Join G4S, the world's leading security company with a global presence.
- Benefits: Earn £12.25 per hour, enjoy flexible shifts, and access great perks like discounts.
- Why this job: Gain valuable experience in a critical role with opportunities for career growth.
- Qualifications: Strong communication skills and attention to detail; call centre experience preferred.
- Other info: Full training provided; flexible four-week rotating shift pattern required.
G4S has an exciting opportunity for Alarm Response Officers to join our Belfast team. As an Alarm Response Officer working in the G4S ARC, Alarm Receiving Centre, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer’s staff, buildings and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner. This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise.
The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.
Responsibilities:
- Providing excellent customer service
- Monitoring specific customers' alarms
- Answering inbound calls
- Responding to personal, residential, and commercial alarms
- Ensuring calls are dealt with in accordance with company/client procedures
- You will need to be able to make decisions quickly whilst being sympathetic and sensitive to varying situations; resilience is key along with a calm demeanour
- Taking ownership of incidents and seeing them through to resolution
- Maintaining accurate records and logging calls in the system
- Dealing with incidents and emergencies according to G4S escalation procedures
- Ensuring processes and procedures followed are in line with NSI regulations
- Contacting existing clients via telephone
- Compiling reports
The ideal candidate:
- Background in a call centre environment
- Excellent attention to detail
- Excellent communication skills, both written and verbal
- Strong organisational and time management skills
- Comprehensive IT skills in office and/or Google
The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.
Benefits:
- Basic salary of £12.25 per hour
- Excellent opportunities for career progression within both the department and organisation
- Full training and support in the role will be provided from day one
- Plenty of overtime opportunities
- Free Parking
- 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
- Pension and Life Assurance scheme
- ‘Perks at Work’ scheme including staff discounts with major retailers such as: Argos, TK Maxx, Virgin Media, Currys PC World and many more
- Working with market leading system
Alarm Response Officer employer: G4S
Contact Detail:
G4S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Response Officer
✨Tip Number 1
Familiarise yourself with alarm systems and monitoring software. Understanding how these systems work will not only boost your confidence during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. As an Alarm Response Officer, you'll need to convey information clearly and calmly, so consider role-playing potential situations with a friend or family member.
✨Tip Number 3
Research G4S and its operations thoroughly. Knowing about the company's values, mission, and recent developments can help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working nights, weekends, and holidays, demonstrating your willingness to adapt to these requirements will make you a more attractive candidate.
We think you need these skills to ace Alarm Response Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call centre environments or roles that require excellent communication skills. Emphasise your attention to detail and any previous customer service roles.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Alarm Response Officer role. Mention your ability to handle emergencies calmly and your flexibility with shift patterns, as these are crucial for the position.
Showcase IT Skills: Since the role requires comprehensive IT skills, mention any relevant software or systems you are familiar with. If you have experience with alarm monitoring systems or similar technologies, be sure to include that.
Prepare for Potential Questions: Think about how you would respond to various scenarios that may arise in the role. Be ready to discuss how you would handle difficult situations, maintain records, and ensure compliance with security protocols.
How to prepare for a job interview at G4S
✨Showcase Your Customer Service Skills
As an Alarm Response Officer, you'll be dealing with various customers. Highlight your experience in customer service during the interview, and provide examples of how you've handled difficult situations with empathy and professionalism.
✨Demonstrate Decision-Making Abilities
The role requires quick decision-making in high-pressure situations. Prepare to discuss scenarios where you had to make swift decisions, showcasing your ability to remain calm and collected while resolving issues.
✨Familiarise Yourself with Alarm Systems
Understanding alarm systems and monitoring software is crucial for this position. Do some research on common alarm systems and be ready to discuss how you would approach monitoring and responding to alarms effectively.
✨Emphasise Flexibility and Availability
This job involves a rotating shift pattern, so it's important to express your willingness to work varied hours, including nights and weekends. Be honest about your availability and readiness to adapt to the schedule.
