At a Glance
- Tasks: Install and manage electronic monitoring equipment while supporting clients during their curfew.
- Company: Join a leading security company with a strong community focus.
- Benefits: Competitive salary, pension scheme, paid holidays, and staff discounts.
- Other info: Ongoing training provided, with opportunities for career growth.
- Why this job: Make a real difference in the Criminal Justice sector while working in a supportive team.
- Qualifications: Excellent communication skills and a full UK driving licence required.
The predicted salary is between 26860 - 26860 £ per year.
Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team? Why not join our Electronic Monitoring service? This is an amazing opportunity to work as a Field Monitoring Installation Officer within the Criminal Justice sector. To join a team that has been managing the Electronic Monitoring contract, on behalf of the Scottish Government for over 20 years. We are very proud of this achievement, and of our record of delivering excellent service whilst working as one supportive team.
Your role will involve the installation, investigation, and decommissioning of electronic monitoring equipment. You will meet a wide range of people whilst carrying out your duties.
You will be required to work a set shift pattern due to the nature of our business; we must visit our clients during their curfew period. As a result, the role is primarily backshift 17:00-00:30 hrs Tuesday to Saturday. We offer a competitive salary of £14.72 per hour or £26,860.29 based on a full-time 35 hours per week contract as well as a company pension scheme, life assurance, 5.6 weeks’ paid holiday and staff discounts including Perks at Work. The role is remotely based in Perth and the surrounding areas. A full driving licence is essential for the role and an ongoing programme of training and development will be provided. G4S Officers cover all areas of Scotland and you may be asked to work anywhere in Scotland that you can travel to and from within your shift time. Training will be delivered in Glasgow.
If you can answer yes to these questions, then this role could be right for you:
- Do you have experience and enjoy delivering excellent customer service whilst working as part of a team?
- Are you a people person and naturally change your style to match who you’re speaking with?
- Are you organised and able to prioritise your own workload?
- Do you want your work to have an impact and make a difference?
- Have you got a non-judgemental attitude?
Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment. This vetting will be at G4S expense.
Main responsibilities
- Responsible for the installation, investigation of alerts and decommissioning of curfew orders within your designated area and in accordance with Company Procedures and terms of the contract.
- Support and advise persons during their period of curfew.
- Report incidents/non-compliance to the appropriate agencies.
- Process incidents/violations within agreed timescales to meet SLA’s.
- Escalate reportable incidents to the Monitoring Centre and as per agreed procedures.
- Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling.
- Maintain, uphold and demonstrate values and protect the company brand.
- Document all contact with our customers both internal and external.
Key Competencies
- Acting Professionally
- Delivering Objectives
- Supporting & Working with Others
- Delivering Great Customer Service
The ideal candidate
Skills & Knowledge
- Excellent interpersonal and communication skills.
- Ability to remain calm, positive and confident in a pressurised environment.
- Ability to make decisions based on facts and information available.
- Excellent time management skills with the ability to prioritise own workload.
- Flexible working style.
- Full UK driving licence.
Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live within a reasonable commuting distance of the working location.
Remote Field Monitoring Installation Officer (Perth) - Permanent - Full Time in Aberfeldy employer: G4S
Join Allied Universal, a leading security and facility services company, where you can enjoy the stability of a large organisation while making a meaningful impact in the Criminal Justice sector as a Remote Field Monitoring Installation Officer. Our supportive team culture fosters personal growth through ongoing training and development, alongside competitive benefits such as a generous salary, pension scheme, and staff discounts. Working remotely in Perth, you'll have the opportunity to engage with diverse individuals, all while contributing to the safety and well-being of your community.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Field Monitoring Installation Officer (Perth) - Permanent - Full Time in Aberfeldy
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in roles similar to the Field Monitoring Installation Officer. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on an opportunity.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their mission in the Criminal Justice sector and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with a variety of people, being able to adapt your style is key. Try mock interviews with friends or family to get comfortable with discussing your experiences and how they relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our supportive team and making a difference in the community.
We think you need these skills to ace Remote Field Monitoring Installation Officer (Perth) - Permanent - Full Time in Aberfeldy
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering excellent customer service. We want to see how you’ve made a difference in previous roles, so share specific examples that showcase your interpersonal skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand the role and can connect their experiences to what we’re looking for.
Be Organised and Clear:When writing your application, keep it organised and clear. Use bullet points where necessary and make sure your key skills and experiences stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company there!
How to prepare for a job interview at G4S
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Monitoring Installation Officer. Familiarise yourself with electronic monitoring equipment and the Criminal Justice sector. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
Since this role involves interacting with a wide range of people, be prepared to discuss your customer service experience. Think of examples where you've successfully communicated or resolved issues with clients. Highlight your ability to adapt your communication style to different individuals.
✨Demonstrate Your Organisational Skills
The job requires excellent time management and prioritisation. Be ready to share specific instances where you've effectively managed your workload or dealt with multiple tasks under pressure. This will illustrate your capability to handle the demands of the role.
✨Emphasise Your Team Spirit
As part of a supportive team, it's crucial to convey your ability to work collaboratively. Prepare to discuss how you've contributed to team success in previous roles. Mention any experiences where you've supported colleagues or built strong working relationships.
