INFRASTRUCTURE ENGINEER
Salary: £48,000 - £52,000 per annum
Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday
Location: Cheltenham, Gloucestershire
Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees), subject to achieving and maintaining clearance requirements.
G4S Facilities Management are recruiting a 3rd Line Infrastructure Engineer on a full-time, permanent basis based in Cheltenham to provide on-site technical support for server infrastructure and LAN/WAN networks.
Responsibilities
-
Investigate, diagnose, and resolve complex technical problems that 1st or 2nd Line Support cannot handle.
-
Troubleshoot and resolve high-level networking problems, analyse and resolve system hardware defects, ensuring system reliability and performance.
-
Maintain and optimise the organisation & servers, networks, virtualised environments (Hyper- V, VMware ESXi), storage systems (SAN/NAS), and other infrastructure components.
-
Maintain and manage network security, performance, monitoring, and optimisation of our systems
-
To log all calls on the call logging system and maintain complete documentation
-
Supporting IT teams with advanced technical expertise, from safeguarding to network enhancements
-
Working with your IT colleagues, ensure that backups of all business systems are fully managed, maintained, documented and disaster recovery process procedures are regularly reviewed and tested
-
Adherence to all Group Information Security policies and procedures in all aspects of your job role
-
Build and maintain strong relationships with internal and external stakeholders and ensure service excellence is delivered at all times
-
Provide on-call services as part of a shift rotation pattern
