At a Glance
- Tasks: Deliver exceptional customer service and support various administrative tasks.
- Company: Join G4S, a global leader in security and facility services.
- Benefits: Enjoy a competitive salary, bonuses, and a comprehensive benefits package.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real difference for high-profile clients.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28665 - 28665 £ per year.
Salary: £28,665.72 per annum
Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)
Location: Cheltenham, Gloucestershire
Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and up to £2,000 annual retention bonus subject to eligibility criteria (pro-rata for part time employees), subject to maintaining clearance requirements.
About the role
We have an opportunity for a Customer Services Assistant to join our team based in Cheltenham, Gloucestershire. This is a full time position working 40 hours a week, Monday to Friday working various 8 hour shifts between 6:30am and 7pm. As a Customer Services Assistant you will be expected to deliver a full and comprehensive customer service in support of the delivery of this prestigious contract by providing exceptional service to our high-profile client. This varied and interesting role will provide support to the Total Facilities Management (TFM) contract which includes assisting with the delivering Desk Management, Car Parking, Lockers and Switchboard services.
Responsibilities:
- To work as a member of the G4S Customer Services Hub providing a variety of effective, well organised and efficient services, providing a high level of customer service.
- To work flexibly between the G4S Customer Services teams to ensure the delivery of administrative services.
- Ensure that records are maintained and updated at all stages using the appropriate IT support applications e.g. Maximo, Service Desk, VRIS, Hospitality Suite etc.
- Assist with queries, complaints and general enquiries.
- Liaise with key stakeholders, internal business partners, customers and clients.
- Be prepared to undertake cover during times of peak demand or during staff absences.
- To keep your line manager informed of all service-related issues.
- Working safely and efficiently and with due regard for own health and safety and the health and safety and the welfare of others including Company staff, Authority staff, contractors and members of the public.
Customer Services Assistant in Cheltenham employer: G4S-Uk
G4S offers an exceptional work environment in Cheltenham, where our Customer Services Assistants are valued for their contributions to a prestigious contract. With a competitive salary, generous benefits including a Golden Hello and annual retention bonus, and a strong focus on employee growth and development, we foster a culture of support and collaboration. Join us to be part of a global leader in security and facility services, where your role directly impacts the satisfaction of our high-profile clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at G4S-Uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like G4S-Uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to G4S-Uk:Your cover letter is your chance to shine! Tell us why you want to work at G4S-Uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at G4S-Uk!
How to prepare for a job interview at G4S-Uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
