At a Glance
- Tasks: Join our team as Event Customer Care Stewards at exciting events in London.
- Company: G4S, a leading global security company with a focus on community support.
- Benefits: Earn £12.60 per hour, enjoy discounts, health services, and free travel to events.
- Other info: Flexible hours available, with training and progression opportunities.
- Why this job: Be part of thrilling concerts and festivals while ensuring safety and customer satisfaction.
- Qualifications: No experience needed, just a friendly attitude and willingness to learn.
The predicted salary is between 10 - 15 £ per hour.
Event Customer Care Stewards - O2 London £12.60 per hour. London is a thriving city with a busy events calendar and there is always something to look forward to. We are looking to recruit additional Event Customer Care Stewards to join our team working at a variety of events at the O2 Arena, London. You will have opportunities to work at conferences, festivals and music concerts across the region and the UK. Availability during evening or weekends, flexible hours or 40+ hours a week.
Responsibilities:
- Secure venues, staff and visitors for customers.
- Carry out pre and post event safety checks ensuring compliance with safe working procedures.
- Greeting, assisting and directing visitors attending the event.
- Ensure no prohibited or restricted items are taken into secured zones within the venues.
- Monitor visitor/crowd movements and behaviour to identify potential issues or incidents and take action as necessary.
Qualifications:
You do not need any previous experience, other than the ability to communicate in a friendly and professional manner with our customers. Applicants holding Level 2 in Spectator Safety (or above) are preferred but not essential. Must be willing to go through funded training once on board.
Benefits:
- Perks at Work Scheme: discounts in over 20 categories (Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more).
- Access to 24/7 health and wellbeing services.
- Holiday pay.
- Company Pension.
- Training and progression opportunities.
- Free travel to qualifying events outside of the region.
About G4S:
In 2021, G4S, a London-based global security company, was acquired by Allied Universal, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. Allied Universal has an extensive network of offices and more than 46,500 employees to support local communities and customers worldwide.
Recruitment Process:
Recruitment and selection process will include a face-to-face interview, once the application has been submitted a member of our team will be in touch to arrange. Applicants need to complete the application form and face interview and screening to BS7858 standards.
Event Customer Care Stewards - O2 London. employer: G4S Secure Solutions (UK&I)
G4S is an exceptional employer, offering Event Customer Care Stewards the chance to work in the vibrant atmosphere of London's O2 Arena, where every event brings new excitement. With flexible hours, comprehensive training opportunities, and a supportive work culture that prioritises employee wellbeing, you will thrive in a role that not only values your contributions but also provides numerous perks, including discounts and free travel to events. Join us to be part of a dynamic team dedicated to ensuring memorable experiences for all attendees.
Contact Details:
G4S Secure Solutions (UK&I) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Event Customer Care Stewards - O2 London.
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like G4S Secure Solutions (UK&I) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at G4S Secure Solutions (UK&I) and let us see your personality shine through!
We think you need these skills to ace Event Customer Care Stewards - O2 London.
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and G4S Secure Solutions (UK&I).
Get Familiar with Our Brand:Before applying, take some time to learn about G4S Secure Solutions (UK&I) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at G4S Secure Solutions (UK&I)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress G4S Secure Solutions (UK&I).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which G4S Secure Solutions (UK&I) will surely appreciate.
