At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and employee discounts.
- Other info: Flexible shifts available, including weekends and nights, with great career progression.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service skills and a willingness to learn new software.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to make a difference within your community? You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S. You will be able to showcase your administrative and IT skills and learn new bespoke software packages. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. A criminal record will not necessarily bar you from employment.
To Apply Please forward your CV via the APPLY Now button below.
Weekend Customer Service Advisor/service in Omagh employer: G4S Northern Ireland
G4S is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including generous holiday entitlement, enhanced overtime rates, and a contributory healthcare scheme. With a strong commitment to training and progression, you will thrive in a supportive work culture that values teamwork and innovation, all while making a meaningful impact in your community as a Weekend Customer Service Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Advisor/service in Omagh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your past experiences and be ready to share examples that highlight your skills in empathy and attention to detail.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your potential employer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Weekend Customer Service Advisor/service in Omagh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of a Station Enquiry Assistant. Highlight your customer service experience and any relevant IT skills, as these will be key in showcasing your fit for the job.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing excellent customer service. Share specific examples of how you've gone above and beyond in previous roles to demonstrate your commitment to excellence and empathy.
Showcase Attention to Detail:Since attention to detail is crucial for this role, make sure your application is free from typos and errors. This not only shows your diligence but also sets a positive tone for your application right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at G4S!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Think about how you can demonstrate empathy and integrity in your responses. Prepare examples from your past experiences where you went above and beyond to help a customer.
✨Familiarise Yourself with G4S
Do some research on G4S and their values, especially around safety, security, and service excellence. Understanding their mission will help you align your answers with what they’re looking for in a Station Enquiry Assistant.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'Can you give an example of when you showed attention to detail?' Practising your answers will help you feel more confident during the interview.
✨Show Flexibility and Team Spirit
Since the role may require weekend or night shifts, be ready to discuss your availability. Highlight any previous experience working in a team environment and how you contribute to a positive workplace culture.
