At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and employee discounts.
- Other info: Flexible shifts available, including nights and weekends, with great career progression opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to make a difference within your community? You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S. You will be able to showcase your administrative and IT skills and learn new bespoke software packages. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. With the company's vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. A criminal record will not necessarily bar you from employment.
To Apply
Please forward your CV via the APPLY Now button below.
Customer Service Advisor - Night Shift - Work From in Omagh employer: G4S Northern Ireland
G4S is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including generous paid holidays, enhanced overtime rates, and a contributory healthcare scheme. With a strong focus on training and progression, you will have the opportunity to grow your skills in a supportive and inclusive work environment, all while making a meaningful impact in your community as a Station Enquiry Assistant.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Night Shift - Work From in Omagh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can make all the difference when you're trying to land that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by researching G4S and understanding their values. They’re big on safety, security, and service excellence, so think about how your experiences align with these principles and be ready to share examples.
✨Tip Number 3
Practice common interview questions, especially those related to customer service scenarios. Think about times you've gone above and beyond for a customer, as this will showcase your commitment to providing excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, making it easier for us to keep in touch.
We think you need these skills to ace Customer Service Advisor - Night Shift - Work From in Omagh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and showcase your attention to detail, as this is key for the position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing excellent customer service. Share specific examples of how you've gone above and beyond in past roles to demonstrate your commitment to excellence and empathy.
Showcase Your Flexibility:Since this role may require night shifts and weekend work, make sure to mention your availability clearly. We appreciate candidates who are flexible and willing to adapt to the needs of the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Station Enquiry Assistant. Familiarise yourself with the key skills mentioned in the job description, like customer service excellence and attention to detail. This will help you demonstrate your fit for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about situations where you acted with integrity and empathy, as these qualities are crucial for this position. Be ready to discuss how you handled challenging enquiries.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to customer enquiries or complaints. This will show your potential employer that you can think on your feet and handle real-life challenges effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training process, team dynamics, or opportunities for progression within G4S. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
