At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and employee discounts.
- Other info: Flexible shifts available, with opportunities for progression and training.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to make a difference within your community? You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S. You will be able to showcase your administrative and IT skills and learn new bespoke software packages. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. With the company's vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. A criminal record will not necessarily bar you from employment.
To Apply Please forward your CV via the APPLY Now button below.
Weekend Customer Service Advisor/service in Londonderry employer: G4S Northern Ireland
G4S is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including generous holiday entitlement, enhanced overtime rates, and opportunities for progression and training. With a strong commitment to safety, security, and service excellence, our inclusive work culture fosters teamwork and innovation, making it a rewarding place to build a career while serving the community in Co Londonderry.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Advisor/service in Londonderry
✨Tip Number 1
Get to know the company! Research G4S and understand their values around safety, security, and service excellence. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping people with enquiries, think of scenarios where you’ve provided excellent service. Be ready to share these examples during your interview to demonstrate your capability.
✨Tip Number 3
Be flexible and open-minded! The job may require you to work weekends or nights, so highlight your willingness to adapt. This shows that you’re committed and ready to meet the needs of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the benefits that come with it.
We think you need these skills to ace Weekend Customer Service Advisor/service in Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant IT skills, as these are key for the Station Enquiry Assistant role.
Showcase Your Attention to Detail:Since attention to detail is crucial for this position, include examples in your application where you've demonstrated this skill. Whether it's through previous roles or projects, let us see how meticulous you can be!
Express Your Passion for Service:In your cover letter, share why you’re passionate about providing excellent customer service. We want to know how you strive for excellence and how you can contribute to our team’s success.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at G4S.
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Understand how to handle enquiries with empathy and integrity, as these are crucial for the role of a Station Enquiry Assistant.
✨Showcase Your Attention to Detail
Prepare examples that highlight your attention to detail, especially in administrative tasks. Be ready to discuss how you've successfully managed records or reports in previous roles.
✨Demonstrate Flexibility
Since the job may require weekend or night shifts, be prepared to discuss your availability. Show that you're adaptable and willing to commute to various locations within the 30-mile radius.
✨Research G4S and Its Values
Familiarise yourself with G4S's mission and values, particularly around safety, security, and service excellence. This will help you align your answers with what they prioritise in their employees.
