At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a commitment to safety and service excellence.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and employee discounts.
- Other info: Flexible shifts available, including nights and weekends, with opportunities for progression.
- Why this job: Make a difference in your community while developing valuable skills and gaining experience.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to make a difference within your community? You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public-facing office. You will benefit from our industry-leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S. You will be able to showcase your administrative and IT skills and learn new bespoke software packages. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30-mile radius, and in some locations, there may be a requirement for you to work weekends and/or night shifts. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast-growing emerging markets. With the company's vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. A criminal record will not necessarily bar you from employment.
To Apply
Please forward your CV via the APPLY Now button below.
Customer Service Advisor - Night Shift - Work From in Londonderry employer: G4S Northern Ireland
G4S is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. As a Station Enquiry Assistant, you will enjoy comprehensive benefits including generous holiday entitlement, enhanced overtime rates, and opportunities for progression within a global leader in security services. With a commitment to safety, security, and service excellence, G4S fosters an inclusive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Night Shift - Work From in Londonderry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and attention to detail, as these are key for the Station Enquiry Assistant role.
✨Tip Number 3
Dress the part! Even if it’s a night shift, make sure you look professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor - Night Shift - Work From in Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and showcase your attention to detail, as this is key for the position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing excellent customer service. Share specific examples of how you've gone above and beyond in past roles to demonstrate your commitment to excellence and empathy.
Showcase Your Flexibility:Since this role may require night shifts and weekend work, make sure to mention your availability clearly. We appreciate candidates who are flexible and willing to adapt to the needs of the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve handled difficult situations in the past, showcasing your empathy and integrity. This will show that you understand the importance of providing great service.
✨Familiarise Yourself with G4S
Do some research on G4S and their values, especially around safety, security, and service excellence. Knowing their mission and how they operate will help you align your answers with what they’re looking for in a Station Enquiry Assistant.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of examples from your previous experiences where you’ve successfully resolved customer enquiries or complaints, and be ready to explain your thought process.
✨Show Flexibility and Team Spirit
Since the role may require working nights and weekends, express your willingness to be flexible with your schedule. Highlight any past experiences where you’ve worked as part of a team, as teamwork is crucial in a busy public-facing environment.
