At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and free uniform.
- Other info: Great career progression opportunities and supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Confident communicator with strong admin and IT skills; flexibility is key.
The predicted salary is between 30000 - 40000 € per year.
Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public-facing office. You will benefit from our industry-leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.
THE IDEAL CANDIDATE
As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30-mile radius, and in some locations, there may be a requirement for you to work weekends and/or night shifts. You will need to provide us with your 5-year employment history and have an unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast-growing emerging markets. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do: We act with INTEGRITY AND RESPECT. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
If you would like any further information on this job or are having difficulty applying please contact us. Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. We believe in a fair chance for all; a criminal record will not necessarily bar you from employment. Every application is reviewed on its individual merits, ensuring a transparent and non-discriminatory process. All disclosures are handled with strict confidentiality.
To request a full copy of our Recruitment of Ex-Offenders Policy, please complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don't worry - you will only need to complete them once.
To Apply Please forward your CV via the APPLY Now button below.
Customer Service Advisor - Co Londonderry JBLE1_NI employer: G4S Northern Ireland
G4S is an exceptional employer, offering a rewarding career as a Station Enquiry Assistant in Co Londonderry, where you can make a meaningful impact within your community. With benefits such as 5.6 weeks paid holiday, enhanced overtime rates, and comprehensive training and development opportunities, G4S fosters a supportive work culture that prioritises employee growth and well-being. Join a diverse team dedicated to safety and service excellence, and enjoy unique advantages like free parking and a contributory healthcare scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Co Londonderry JBLE1_NI
✨Tip Number 1
Get to know the company! Research G4S and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a confident communicator. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready for those tricky questions! Prepare for potential interview questions about handling difficult customers or situations. Think of examples from your past experiences that showcase your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job with us at G4S.
We think you need these skills to ace Customer Service Advisor - Co Londonderry JBLE1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your customer service experience and any relevant IT skills to show us you're the perfect fit!
Showcase Your Communication Skills:Since this role requires confident communication, use clear and concise language in your application. We want to see how you express yourself both in writing and verbally, so let your personality shine through!
Attention to Detail is Key:As you'll be updating records and writing reports, it's crucial to demonstrate your attention to detail. Double-check your application for any typos or errors before hitting send – we appreciate a polished submission!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer enquiries and challenging situations, as this role is all about providing support and assistance.
✨Showcase Your Communication Skills
Since the job requires confident verbal and written communication, practice articulating your thoughts clearly. Prepare examples from your past experiences where you effectively communicated with customers or resolved conflicts.
✨Demonstrate Attention to Detail
This role involves updating records and writing reports, so be prepared to highlight your attention to detail. Bring examples of how you've successfully managed tasks that required precision and thoroughness in previous jobs.
✨Be Ready for Flexibility Questions
As the position may require commuting and working varied shifts, think about your availability and willingness to adapt. Be honest about your flexibility and provide examples of how you've managed similar situations in the past.
