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- Tasks: Monitor alarm systems and ensure customer safety with a leading software suite.
- Company: Join G4S, the world's largest security solutions provider.
- Benefits: Earn £12.71 per hour, enjoy career progression, and access staff discounts.
- Other info: Flexible shifts with full training provided from day one.
- Why this job: Make a real difference in security while gaining valuable experience.
- Qualifications: Call centre experience and strong communication skills are essential.
The predicted salary is between 26500 - 27000 £ per year.
G4S has an exciting opportunity for Alarm Response Officers to join our Belfast team. As an Alarm Response Officer working in the G4S ARC, Alarm Receiving Centre, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer's staff, buildings and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner. This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise.
The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.
Responsibilities:
- Providing excellent customer service
- Monitoring specific customers' alarms
- Answering inbound calls
- Responding to personal, residential, and commercial alarms
- Ensuring calls are dealt with in accordance with company/client procedures
- Making decisions quickly whilst being sympathetic and sensitive to varying situations
- Taking ownership of incidents and seeing them through to resolution
- Maintaining accurate records and logging calls in the system
- Dealing with incidents and emergencies according to G4S escalation procedures
- Ensuring processes and procedures followed are in line with NSI regulations
- Contacting existing clients via telephone
- Compiling reports
The ideal candidate:
- Background in a call centre environment
- Excellent attention to detail
- Excellent communication skills, both written and verbal
- Strong organisational and time management skills
- Comprehensive IT skills in office and/or Google
Benefits:
- Basic salary of £12.71 per hour
- Excellent opportunities for career progression within both the department and organisation
- Full training and support in the role will be provided from day one
- Plenty of overtime opportunities
- Free Parking
- 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
- Pension and Life Assurance scheme
- 'Perks at Work' scheme including staff discounts with major retailers
To Apply Please forward your CV via the APPLY Now button below.
Alarm Response Officer in Lisburn employer: G4S Northern Ireland
Contact Detail:
G4S Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Response Officer in Lisburn
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the security industry. You never know who might have a lead on an Alarm Response Officer position or can give you insider tips on the application process.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to customer service and emergency response scenarios. This will help you feel more confident and prepared to showcase your skills when it counts.
✨Tip Number 3
Dress the part! Even if the role is primarily desk-based, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent G4S professionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and updates about working with us at G4S.
We think you need these skills to ace Alarm Response Officer in Lisburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Alarm Response Officer role. Highlight any relevant experience, especially in call centres or customer service, and showcase your attention to detail and communication skills.
Showcase Your Skills: In your application, emphasise your IT skills and ability to handle emergencies calmly. We want to see how you can make quick decisions while being sensitive to different situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get in touch with you about the next steps in the process.
How to prepare for a job interview at G4S Northern Ireland
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Alarm Response Officer. Familiarise yourself with the key tasks like monitoring alarms, responding to incidents, and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples from your past experiences where you've effectively communicated in high-pressure situations. This will highlight your ability to handle calls and respond to emergencies calmly and professionally.
✨Demonstrate Decision-Making Ability
Think of scenarios where quick decision-making was crucial. Be ready to discuss how you approached those situations, especially in a call centre environment. This will showcase your resilience and ability to take ownership of incidents, which is vital for this role.
✨Prepare for Shift Flexibility Questions
Since the job involves a rotating shift pattern, be prepared to discuss your availability and flexibility. Show that you understand the demands of the role and are willing to adapt your schedule to meet the needs of the team and customers.