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For Companies At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and free uniform.
- Other info: Great career progression opportunities and supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Confident communicator with administrative and IT skills; flexible to work various shifts.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public-facing office. You will benefit from our industry-leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.
THE IDEAL CANDIDATE
As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30-mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. You will need to provide us with your 5-year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast-growing emerging markets. With the company's vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do: We act with INTEGRITY AND RESPECT. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
If you would like any further information on this job or are having difficulty applying please contact us. Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. We believe in a fair chance for all; a criminal record will not necessarily bar you from employment. Every application is reviewed on its individual merits, ensuring a transparent and non-discriminatory process. All disclosures are handled with strict confidentiality.
To apply, please forward your CV via the APPLY Now button below.
Customer Service Advisor - Co Londonderry employer: G4S Northern Ireland
Contact Detail:
G4S Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Co Londonderry
✨Tip Number 1
Get to know the company! Research G4S and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a confident communicator. Role-play common customer scenarios with a friend to get comfortable handling various enquiries.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you dealt with challenging situations. This will demonstrate your ability to handle complex individuals effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at G4S. Don’t wait, get your application in today!
We think you need these skills to ace Customer Service Advisor - Co Londonderry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your customer service experience and any relevant IT skills to show us you’re the perfect fit!
Showcase Your Communication Skills: Since we’re looking for confident communicators, don’t forget to demonstrate your written communication skills in your application. Use clear and concise language to make your points stand out!
Be Honest About Your History: We need your 5-year employment history, so be upfront about your past roles. If there are gaps or challenges, just explain them briefly – we appreciate honesty and transparency!
Apply Through Our Website: To make things easier for both of us, apply directly through our website. It streamlines the process and ensures your application gets to the right people quickly!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer enquiries and challenging situations, as this role is all about providing support and assistance.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is vital. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare examples of past experiences where your communication made a difference.
✨Demonstrate Attention to Detail
Since updating records and writing reports will be part of your daily tasks, be prepared to discuss how you ensure accuracy in your work. Bring examples of how you've successfully managed details in previous roles or projects.
✨Be Ready for Flexibility Questions
This role may require you to work weekends or night shifts, so be prepared to discuss your availability. Show that you're adaptable and willing to meet the needs of the job, which will reflect positively on your commitment to the role.