At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and free uniform.
- Other info: Great training and career progression opportunities in a supportive team.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Confident communicator with strong admin and IT skills; flexible to work various shifts.
The predicted salary is between 14.69 - 14.69 £ per hour.
Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public-facing office. You will benefit from our industry-leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.
THE IDEAL CANDIDATE
As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30-mile radius, and in some locations, there may be a requirement for you to work weekends and/or night shifts. You will need to provide us with your 5-year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast-growing emerging markets. With the company's vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do: We act with INTEGRITY AND RESPECT. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
If you would like any further information on this job or are having difficulty applying please contact us. Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. We believe in a fair chance for all; a criminal record will not necessarily bar you from employment. Every application is reviewed on its individual merits, ensuring a transparent and non-discriminatory process. All disclosures are handled with strict confidentiality.
To request a full copy of our Recruitment of Ex-Offenders Policy, please complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don't worry - you will only need to complete them once.
To Apply Please forward your CV via the APPLY Now button below.
Customer Service Advisor - Co Londonderry employer: G4S Northern Ireland
G4S is an exceptional employer, offering a rewarding career as a Station Enquiry Assistant in Co Londonderry, where you can truly make a difference in your community. With competitive benefits such as 5.6 weeks paid holiday, enhanced overtime rates, and comprehensive training and development opportunities, G4S fosters a supportive work culture that prioritises employee growth and well-being. Join a diverse team dedicated to safety, security, and service excellence, and enjoy unique advantages like free parking and a contributory healthcare scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Co Londonderry
✨Tip Number 1
Get to know the company! Research G4S and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a confident communicator. Try role-playing common customer scenarios with friends or family to get comfortable with handling enquiries.
✨Tip Number 3
Be ready for situational questions! Prepare examples from your past experiences where you've dealt with challenging situations or provided excellent service. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t hesitate—get your application in today!
We think you need these skills to ace Customer Service Advisor - Co Londonderry
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help others, so share specific examples that showcase your skills in action!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role. Remember, attention to detail is key!
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tweak it for this position. Highlight relevant experience and skills that match what we’re looking for in a Station Enquiry Assistant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Stuff
Before the interview, make sure you understand the role of a Station Enquiry Assistant. Familiarise yourself with the key responsibilities and think about how your skills align with providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or handled challenging situations. This will highlight your ability to connect with people.
✨Emphasise Attention to Detail
Since updating records and writing reports are part of the job, be prepared to discuss how you pay attention to detail in your work. Share specific instances where your meticulousness made a difference, whether it was catching an error or ensuring a customer's needs were met accurately.
✨Be Ready for Flexibility Questions
The role may require you to work weekends or night shifts, so be ready to discuss your availability. Show that you're adaptable and willing to meet the demands of the job. This will reassure the interviewer that you're committed to being a reliable team member.
