Mobile Admin Relief - Banbridge Area in Crawley Down

Mobile Admin Relief - Banbridge Area in Crawley Down

Crawley Down Full-Time 14.4 - 14.4 £ / hour (est.) No working from home possible
G4S Northern Ireland

At a Glance

  • Tasks: Assist customers with enquiries and manage confidential information in a dynamic office environment.
  • Company: Join G4S, a leading global security company with a diverse team.
  • Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and free uniform.
  • Other info: Flexible hours with opportunities for progression and training.
  • Why this job: Make a difference in your community while developing valuable skills.
  • Qualifications: Strong communication and IT skills; must hold a full clean UK driving licence.

The predicted salary is between 14.4 - 14.4 £ per hour.

Location: Various locations within a 30-mile radius

Type of Employment: Full-time

As a Mobile Admin Relief, you will be working within a dedicated and diverse team providing excellent standards of service in a busy, public-facing office environment. This role combines the responsibilities of a Customer Service Advisor and an Evidence Processing Administrator. You will help people with a wide variety of enquiries, support customers with their needs, and manage confidential items through effective systems.

THE BENEFITS

  • 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
  • Enhanced Overtime Rate
  • Workplace pension scheme
  • Life assurance benefit
  • Financial support for SIA Licence & renewal
  • Contributory Healthcare Scheme
  • Eyecare vouchers
  • Employee Discount Schemes
  • Progression, training & development opportunities
  • Refer a friend scheme
  • Free parking in most locations
  • Free uniform provided

Key Responsibilities:

  • Assist with a wide variety of enquiries from the public and support customer needs.
  • Record, log, and store information related to confidential items.
  • Liaise with suppliers and internal contacts to facilitate the movement of confidential items.
  • Ensure all records are kept up to date and accurate at all times.
  • Provide support and guidance on the handling, storing, and transportation of confidential items.
  • Commute to various locations within a 30-mile radius and work weekends and/or night shifts as required.

Training and Development:

You will benefit from our industry-leading training, which all our team members receive before their deployment. This training will help you develop skills and knowledge that you can carry forward throughout your working career. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.

The Ideal Candidate:

  • Confident communicator, both written and verbally.
  • Strong administrative and IT skills, with the ability to learn new bespoke software packages.
  • Excellent attention to detail, with experience in updating records and writing reports.
  • Ability to handle challenging situations or complex individuals.
  • Flexible and willing to commute to various locations and work weekends and/or night shifts.
  • Holds a Full Clean UK Driving License (including manual vehicles).
  • Must live in a certain area (BANBRIDGE AREA) to capture sites within a 30-mile radius.
  • Able to provide a 5-year employment history and have the unrestricted right to work in the UK for screening purposes.
  • A criminal record will not necessarily be a bar to obtaining a position.

Pay Scale:

Please note this role is on a sliding pay scale depending on the role you are completing: £14.40 PH - £14.69 PH.

THE COMPANY

G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do: We act with INTEGRITY AND RESPECT. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.

If you would like any further information on this job or the recruitment process, please contact us. Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. We believe in a fair chance for all; a criminal record will not necessarily bar you from employment. Every application is reviewed on its individual merits, ensuring a transparent and non-discriminatory process. All disclosures are handled with strict confidentiality.

To request a full copy of our Recruitment of Ex-Offenders Policy, please contact us. You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don't worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal's footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today's world. Allied Universal is There for you.

To Apply Please forward your CV via the APPLY Now button below.

Mobile Admin Relief - Banbridge Area in Crawley Down employer: G4S Northern Ireland

G4S is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With comprehensive benefits such as enhanced overtime rates, a contributory healthcare scheme, and extensive training opportunities, team members are empowered to grow their skills while contributing to community safety. The dynamic culture fosters teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding employment in the Banbridge area.

G4S Northern Ireland

Contact Details:

G4S Northern Ireland Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Mobile Admin Relief - Banbridge Area in Crawley Down

Get to Know the Company Culture

Before jumping into applications, it’s super helpful to understand the vibe at G4S Northern Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.

Join Customer Support Communities

Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like G4S Northern Ireland before they even post them.

Attend Job Fairs or Networking Events

Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!

Show Off Your Skills with Customer Interactions

In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!

We think you need these skills to ace Mobile Admin Relief - Banbridge Area in Crawley Down

Customer Service Skills
Administrative Skills
IT Skills
Attention to Detail
Record Keeping
Communication Skills
Problem-Solving Skills

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.

Tailor Your Cover Letter to G4S Northern Ireland:Your cover letter is your chance to shine! Tell us why you want to work at G4S Northern Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!

Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!

Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at G4S Northern Ireland!

How to prepare for a job interview at G4S Northern Ireland

Show Off Your People Skills

In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!

Know the Tools of the Trade

Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!

Show Genuine Enthusiasm

As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!

Practice Common Scenarios

Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.