At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a global leader in security with a commitment to community safety.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and employee discounts.
- Other info: Flexible shifts available, including nights and weekends, with great career progression opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 € per year.
Do you want to make a difference within your community? You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S. You will be able to showcase your administrative and IT skills and learn new bespoke software packages. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. A criminal record will not necessarily bar you from employment.
To Apply Please forward your CV via the APPLY Now button below.
Customer Support Advisor (Working Nights) in Craigavon employer: G4S Northern Ireland
G4S is an exceptional employer, offering a supportive and inclusive work environment for Customer Support Advisors in Co Armagh. With competitive pay, extensive benefits including enhanced overtime rates, a workplace pension scheme, and opportunities for progression and training, employees are empowered to grow their careers while making a meaningful impact in their community. The company's commitment to safety, security, and service excellence, combined with its global presence and strong values, makes it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (Working Nights) in Craigavon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your skills! When discussing your experience, highlight any relevant customer service roles or situations where you've gone above and beyond. Use specific examples to demonstrate your attention to detail and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Advisor (Working Nights) in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Advisor role. Highlight any previous customer service experience and showcase your attention to detail, as these are key for us at G4S.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing excellent customer service. Share specific examples of how you've gone above and beyond in past roles to demonstrate your commitment to excellence.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your points are easy to understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've demonstrated empathy and integrity in past roles, as these qualities are crucial for a Customer Support Advisor.
✨Familiarise Yourself with G4S
Do some research on G4S and its values. Understanding their commitment to safety, security, and service excellence will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer enquiries or difficult situations. Think of scenarios from your past experiences and how you resolved them, showcasing your attention to detail and problem-solving skills.
✨Show Flexibility and Commitment
Since the role may require night shifts and commuting, express your willingness to adapt to different schedules and locations. Highlight any previous experience you have with flexible working hours to demonstrate your commitment.
