At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a commitment to safety and service excellence.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and a workplace pension scheme.
- Other info: Flexible shifts available, including nights and weekends, with opportunities for progression and training.
- Why this job: Make a difference in your community while developing valuable skills and gaining experience.
- Qualifications: No specific qualifications required; just a passion for customer service and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
Do you want to make a difference within your community? You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S. You will be able to showcase your administrative and IT skills and learn new bespoke software packages. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. A criminal record will not necessarily bar you from employment.
To Apply Please forward your CV via the APPLY Now button below.
Customer Service Advisor - Night Shift - Work From in Craigavon employer: G4S Northern Ireland
G4S is an exceptional employer, offering a supportive and inclusive work environment where your contributions truly matter. As a Customer Service Advisor, you will enjoy competitive benefits such as enhanced overtime rates, a comprehensive pension scheme, and opportunities for professional growth through industry-leading training. With a commitment to safety, security, and service excellence, G4S fosters a culture of teamwork and innovation, ensuring that you feel valued and empowered in your role while making a positive impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Night Shift - Work From in Craigavon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and attention to detail, as these are key for the Station Enquiry Assistant role.
✨Tip Number 3
Dress the part! Even if it's a night shift, looking professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent G4S with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor - Night Shift - Work From in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and showcase your attention to detail, as this is key for the position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing excellent customer service. Share specific examples of how you've gone above and beyond in past roles to demonstrate your commitment to excellence and empathy.
Showcase Your Flexibility:Since this role may require night shifts and weekend work, make sure to mention your availability clearly. We appreciate candidates who are flexible and willing to adapt to the needs of the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer enquiries and demonstrate your empathy and integrity in those scenarios.
✨Showcase Your Attention to Detail
Since updating records and writing reports is a big part of the role, prepare examples that highlight your attention to detail. Think of times when your meticulousness made a difference in your previous roles.
✨Be Flexible and Adaptable
The job requires flexibility with shifts and locations. Be prepared to discuss your availability and willingness to adapt to different working hours, including nights and weekends.
✨Research G4S and Its Values
Familiarise yourself with G4S's mission and values, especially around safety, security, and service excellence. This will help you align your answers with what they are looking for in a candidate.
