At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and employee discounts.
- Other info: Flexible shifts available, including weekends and nights, with great career progression opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service skills and a willingness to learn new software.
The predicted salary is between 30000 - 30000 € per year.
Do you want to make a difference within your community? You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public-facing office. You will benefit from our industry-leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S. You will be able to showcase your administrative and IT skills and learn new bespoke software packages. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30-mile radius, and in some locations, there may be a requirement for you to work weekends and/or night shifts. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast-growing emerging markets. With the company's vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. A criminal record will not necessarily bar you from employment.
To Apply, please forward your CV via the APPLY Now button below.
Weekend Customer Service Advisor/service in Belfast employer: G4S Northern Ireland
G4S is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including generous holiday entitlement, enhanced overtime rates, and financial support for professional licensing. With a strong commitment to training and career progression, you will thrive in a supportive work culture that values teamwork and innovation, all while making a meaningful impact in your community as a Station Enquiry Assistant in Belfast.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Service Advisor/service in Belfast
✨Tip Number 1
Get to know the company! Research G4S and understand their values around safety, security, and service excellence. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these experiences in your interview to demonstrate your commitment to providing excellent service.
✨Tip Number 3
Be flexible with your availability! Since the role may require weekend or night shifts, showing that you’re open to different working hours can set you apart from other candidates. Flexibility is key in customer service roles!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Don’t wait – get your application in today!
We think you need these skills to ace Weekend Customer Service Advisor/service in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of a Station Enquiry Assistant. Highlight your customer service experience and any relevant IT skills to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to work with G4S and how you can contribute to our mission of safety and service excellence. Be genuine and let your personality shine through!
Show Attention to Detail:As attention to detail is key in this role, ensure your application is free from typos and errors. A polished application shows us you care about the little things, which is crucial for a Station Enquiry Assistant.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Customer Service Basics
Before heading into the interview, brush up on the key principles of excellent customer service. Think about how you can demonstrate empathy and integrity in your responses, as these qualities are crucial for a Station Enquiry Assistant.
✨Showcase Your Attention to Detail
Since updating records and writing reports will be part of your role, prepare examples that highlight your attention to detail. You could mention past experiences where your meticulousness made a difference in customer interactions or administrative tasks.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice responding to common customer service situations, such as handling difficult customers or managing multiple enquiries at once. This will show your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Flexibility and Team Spirit
G4S values teamwork and flexibility, especially since the role may require weekend or night shifts. Be prepared to discuss your availability and any previous experiences where you worked collaboratively with a team to achieve a common goal.
