At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and free uniform.
- Other info: Flexible hours with opportunities for progression and training.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: No specific qualifications required; just a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Do you want to make a difference within your community? You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public-facing office. You will benefit from our industry-leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S. You will be able to showcase your administrative and IT skills and learn new bespoke software packages. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30-mile radius, and in some locations, there may be a requirement for you to work weekends and/or night shifts. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast-growing emerging markets. With the company's vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. A criminal record will not necessarily bar you from employment.
To Apply, please forward your CV via the APPLY Now button below.
Weekend Customer Care Assistant- Flexible Hours in Belfast employer: G4S Northern Ireland
G4S is an exceptional employer that prioritises the well-being and development of its employees, offering a range of benefits including generous paid holiday, enhanced overtime rates, and comprehensive training opportunities. With a strong commitment to safety, security, and service excellence, our inclusive work culture fosters teamwork and innovation, ensuring that every Station Enquiry Assistant feels valued and supported in their role. Located in Belfast, you will have the chance to make a meaningful impact within your community while enjoying flexible working hours and the potential for career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Care Assistant- Flexible Hours in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-playing with a friend can help you feel more confident when it comes to showcasing your skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Prepare examples from your past jobs where you provided excellent customer service or solved problems effectively. This will demonstrate your ability to thrive in a busy, public-facing role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Weekend Customer Care Assistant- Flexible Hours in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of a Weekend Customer Care Assistant. Highlight any customer service experience and your ability to work in a team, as these are key for us at G4S.
Showcase Your Attention to Detail:Since updating records and writing reports is part of the job, emphasise your attention to detail in your application. Use examples from past roles where you’ve demonstrated this skill to stand out to us.
Express Your Flexibility:Mention your willingness to work weekends and night shifts if needed. Flexibility is crucial for this role, so let us know how you can adapt to different schedules in your application.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to see what you bring to the team!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Think about how you can demonstrate empathy and integrity in your responses, as these qualities are crucial for a Station Enquiry Assistant.
✨Showcase Your Attention to Detail
Prepare examples that highlight your attention to detail, especially in administrative tasks. Be ready to discuss how you've successfully managed records or reports in previous roles, as this will be a big part of the job.
✨Flexibility is Key
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Mention any past experiences where you adapted to changing schedules or worked weekends, showing that you're ready to meet the demands of the job.
✨Research G4S and Its Values
Familiarise yourself with G4S's mission and values, particularly around safety, security, and service excellence. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
