At a Glance
- Tasks: Monitor alarm systems and ensure customer safety with a leading software suite.
- Company: Join G4S, the world's largest security solutions provider.
- Benefits: Career progression, full training, overtime opportunities, and staff discounts.
- Other info: Flexible shifts with a supportive team environment.
- Why this job: Make a real difference in safety while gaining valuable experience.
- Qualifications: Call centre experience, strong communication skills, and IT proficiency.
The predicted salary is between 12.6 - 15.4 £ per hour.
G4S has an exciting opportunity for Part Time Alarm Response Officers to join our Belfast team. As an Alarm Response Officer working in the G4S ARC, Alarm Receiving Centre, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer's staff, buildings and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner. This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise.
The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.
Responsibilities:
- Providing excellent customer service
- Monitoring specific customers' alarms
- Answering inbound calls
- Responding to personal, residential, and commercial alarms
- Ensuring calls are dealt with in accordance with company/client procedures
- Making decisions quickly whilst being sympathetic and sensitive to varying situations
- Taking ownership of incidents and seeing them through to resolution
- Maintaining accurate records and logging calls in the system
- Dealing with incidents and emergencies according to G4S escalation procedures
- Ensuring processes and procedures followed are in line with NSI regulations
- Contacting existing clients via telephone
- Compiling reports
The ideal candidate:
- Background in a call centre environment
- Excellent attention to detail
- Excellent communication skills, both written and verbal
- Strong organisational and time management skills
- Comprehensive IT skills in office and/or Google
Benefits:
- Excellent opportunities for career progression within both the department and organisation
- Full training and support in the role will be provided from day one
- Plenty of overtime opportunities
- Free Parking
- 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
- Pension and Life Assurance scheme
- 'Perks at Work' scheme including staff discounts with major retailers
To Apply Please forward your CV via the APPLY Now button below.
Part Time - Alarm Response Officer in Belfast employer: G4S Northern Ireland
As a CCTV Control Room Operator in Belfast, you will join a dynamic team that values employee well-being and professional growth. With competitive benefits including transport allowances, optional dental assistance, and partnerships for educational discounts, we foster a supportive work culture that encourages development and teamwork. Our location offers easy access and a vibrant community, making it an ideal place for those seeking meaningful employment.
