At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a commitment to safety and service excellence.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and free uniform.
- Other info: Flexible shifts available, including nights and weekends, with opportunities for progression.
- Why this job: Make a difference in your community while developing valuable skills and gaining experience.
- Qualifications: No specific qualifications required; just a passion for customer service and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
Do you want to make a difference within your community? You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S. You will be able to showcase your administrative and IT skills, and learn new bespoke software packages. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. A criminal record will not necessarily bar you from employment.
To Apply Please forward your CV via the APPLY Now button below.
Customer Service Advisor - Night Shift - Work From in Belfast employer: G4S Northern Ireland
G4S is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including generous holiday entitlement, enhanced overtime rates, and a contributory healthcare scheme. With a strong commitment to training and development, employees are equipped with the skills needed for career advancement while working in a supportive and inclusive environment that values safety, security, and service excellence. Join our diverse team in Belfast and make a meaningful impact in your community while enjoying the advantages of working for a global leader in security services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Night Shift - Work From in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and attention to detail, as these are key for the Station Enquiry Assistant role.
✨Tip Number 3
Dress the part! Even if it's a night shift, looking professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent G4S with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor - Night Shift - Work From in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and showcase your attention to detail, as this is key for the position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing excellent customer service. Share specific examples of how you've gone above and beyond in past roles to demonstrate your commitment to excellence and empathy.
Showcase Your Flexibility:Since this role may require night shifts and weekend work, make sure to mention your availability clearly. We appreciate candidates who are flexible and willing to adapt to the needs of the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Customer Service Basics
Before heading into the interview, brush up on the key principles of excellent customer service. Think about how you can demonstrate empathy and integrity in your responses, as these qualities are crucial for a Station Enquiry Assistant.
✨Showcase Your Attention to Detail
Since updating records and writing reports will be part of your role, prepare examples that highlight your attention to detail. You could mention past experiences where your meticulousness made a difference, whether in previous jobs or during training.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice responding to common customer service scenarios, focusing on how you would handle difficult situations with care and professionalism.
✨Demonstrate Flexibility and Team Spirit
G4S values teamwork and flexibility, especially since the role may require working nights or weekends. Be prepared to discuss your availability and any past experiences where you successfully collaborated with a team to achieve a common goal.
