At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and free uniform.
- Other info: Great career progression opportunities and industry-leading training provided.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Confident communicator with administrative and IT skills; flexible to work various shifts.
The predicted salary is between 30000 - 40000 € per year.
Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.
THE IDEAL CANDIDATE
As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills, and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. You will need to provide us with your 5 year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. With the company's vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do:
- We act with INTEGRITY AND RESPECT.
- We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE.
- We achieve this through INNOVATION AND TEAMWORK.
If you would like any further information on this job or are having difficulty applying please contact us. Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. We believe in a fair chance for all; a criminal record will not necessarily bar you from employment. Every application is reviewed on its individual merits, ensuring a transparent and non-discriminatory process. All disclosures are handled with strict confidentiality.
To apply, please forward your CV via the APPLY Now button below.
Customer Service Advisor - Co Armagh employer: G4S Northern Ireland
G4S is an exceptional employer, offering a rewarding career as a Station Enquiry Assistant in Co Armagh, where you can make a meaningful impact within your community. With benefits such as 5.6 weeks of paid holiday, enhanced overtime rates, and comprehensive training and development opportunities, G4S fosters a supportive work culture that prioritises employee growth and well-being. Join a diverse team dedicated to safety, security, and service excellence, and enjoy unique advantages like free parking and a contributory healthcare scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Co Armagh
✨Tip Number 1
Get to know the company! Research G4S and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a confident communicator. Try role-playing common customer scenarios with friends or family to get comfortable handling various enquiries.
✨Tip Number 3
Be ready for situational questions! Prepare examples from your past experiences where you've dealt with challenging situations or complex individuals. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job with us at G4S.
We think you need these skills to ace Customer Service Advisor - Co Armagh
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your empathy and attention to detail.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your skills and experiences stand out!
Tailor Your CV:Make sure your CV is tailored to the role of Station Enquiry Assistant. Highlight relevant skills like communication, IT proficiency, and any experience dealing with challenging situations. This shows us you’re serious about the position!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just hit that 'APPLY Now' button!
How to prepare for a job interview at G4S Northern Ireland
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer enquiries and challenging situations, as this role is all about providing support and assistance.
✨Showcase Your Communication Skills
Since the job requires confident verbal and written communication, prepare examples that highlight your ability to communicate effectively. Think of times when you resolved issues or helped someone understand a complex situation.
✨Demonstrate Attention to Detail
This role involves updating records and writing reports, so be prepared to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference.
✨Be Flexible and Open-Minded
The job may require commuting to various locations and working different shifts. Show your willingness to adapt by discussing your previous experiences with flexibility and how you manage changing circumstances.
