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For Companies At a Glance
- Tasks: Ensure a secure and welcoming environment while providing top-notch customer service.
- Company: Join G4S, a leader in security solutions with a focus on teamwork.
- Benefits: Enjoy 5.6 weeks holiday, a pension scheme, and employee discounts.
- Why this job: Be the friendly face of security and make a real difference every day.
- Qualifications: Customer service experience and SIA Licence required; strong communication skills a must.
- Other info: Opportunities for training and career progression in a dynamic environment.
The predicted salary is between 10 - 15 £ per hour.
G4S is seeking a highly motivated and professional Security Officer / Concierge to join our team in Mallusk. The successful candidate will be responsible for maintaining a secure and welcoming environment for our clients, staff and visitors. This role requires an individual with exceptional customer service skills, a friendly disposition and a keen eye for security protocols.
Key Responsibilities
- Provide a first‑class customer service experience to all clients, staff and visitors.
- Act as a primary point of contact, meeting and greeting all individuals entering the premises with a professional and approachable manner.
- Manage access controls, ensuring only authorised personnel enter the building.
- Maintain the security of the building and its staff, implementing all necessary security protocols.
- Perform reception duties, including answering calls, managing deliveries and directing inquiries.
- Conduct regular patrols and inspections to identify and mitigate potential security risks.
- Handle gatehouse duties and access controls.
- Respond promptly and effectively to any security incidents or emergencies.
- Ensure strict adherence to all Standard Operating Procedures (SOPs).
- Maintain accurate records and reports of all activities and incidents.
- Collaborate with the wider security team and building management to enhance overall security.
Essential skills and experience
- Proven experience in a customer‑service‑oriented role.
- Excellent interpersonal and communication skills with a people‑person attitude.
- Strong understanding of security principles and protocols.
- Ability to remain calm and professional in challenging situations.
- Proficiency in access control systems and basic IT applications.
- A high level of attention to detail and observational skills.
- Ability to work independently and as part of a team.
- SIA Licence (Door Supervisor / Security Guard) is essential.
Desirable skills
- Previous experience in a concierge or corporate security role.
- First Aid qualification.
Benefits
- 5.6 weeks holiday per year, 8 of which will be in lieu of bank holidays (worked or not worked).
- Workplace Pension Scheme.
- Great 4 Savings Employee Discount Scheme.
- Progression training and development opportunities.
To apply, simply complete the application form and one of our recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry we will need to ask some security and compliance questions, but don’t worry – you will only need to complete them once.
Security Officer in Newtownabbey employer: G4S Global
Contact Detail:
G4S Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Newtownabbey
✨Tip Number 1
Get to know the company! Research G4S and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a first-class experience, think of scenarios where you can demonstrate your friendly disposition and problem-solving abilities. Role-play with a friend if you need to!
✨Tip Number 3
Prepare for those tricky security questions! Brush up on your knowledge of security protocols and be ready to discuss how you'd handle various situations. This will show that you’re not just a people person but also a security-savvy candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the G4S team in Mallusk.
We think you need these skills to ace Security Officer in Newtownabbey
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about providing a first-class customer service experience, make sure to highlight any relevant experience you have. We want to see how you've gone above and beyond for customers in the past!
Be Professional and Approachable: In your application, let your personality shine through! We’re looking for someone with a friendly disposition, so don’t be afraid to show us your approachable side while maintaining professionalism.
Detail Your Security Knowledge: Make sure to mention any understanding of security principles and protocols you have. We need someone who can keep our environment secure, so share any relevant experiences or training that demonstrate your knowledge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get in touch with you about the next steps. Don’t miss out on this opportunity!
How to prepare for a job interview at G4S Global
✨Know Your Security Protocols
Familiarise yourself with basic security principles and protocols before the interview. G4S is looking for someone who understands the importance of maintaining a secure environment, so be ready to discuss how you would handle various security scenarios.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with clients and visitors, prepare examples of how you've provided excellent customer service in the past. Highlight your friendly disposition and ability to remain calm under pressure.
✨Dress the Part
First impressions matter! Dress professionally for your interview to reflect the seriousness of the role. A neat appearance will show that you take the position seriously and understand the importance of professionalism in a security setting.
✨Prepare for Scenario Questions
Expect to be asked about how you would respond to specific security incidents or emergencies. Think through potential scenarios and how you would handle them, demonstrating your quick thinking and adherence to SOPs.
