At a Glance
- Tasks: Help customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime, and free uniform.
- Other info: Receive industry-leading training and ongoing support for career growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Confident communicator with administrative and IT skills; flexible to work various shifts.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.
THE IDEAL CANDIDATE
As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills, and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. You will need to provide us with your 5 year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.
If you would like any further information on this job or are having difficulty applying please contact us at recruitmentni@uk.g4s.com or on 07384912977. Don’t waste any more time - apply today! You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Customer Service Advisor - Co Londonderry employer: G4S Global
G4S is an exceptional employer in Co Londonderry, offering a rewarding career as a Customer Service Advisor with a strong focus on community impact. Employees enjoy generous benefits such as 5.6 weeks of paid holiday, enhanced overtime rates, and comprehensive training and development opportunities, all within a supportive and diverse work culture that prioritises integrity, safety, and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Co Londonderry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S. Understand their values and what they stand for. This will help you connect your own experiences to their mission, showing them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your customer service skills and how you handle challenging situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Advisor - Co Londonderry
Some tips for your application 🫡
Show Your Customer Service Skills:When you're filling out your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help others, so share those stories that showcase your empathy and attention to detail!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re looking for confident communicators, so let your writing reflect that!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your responses to match the job description. Mention specific skills or experiences that align with what we’re looking for in a Station Enquiry Assistant. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at G4S Global
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer enquiries and challenging situations, as this role is all about providing support and assistance.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is vital. Prepare examples of how you've effectively communicated in previous roles, both verbally and in writing. This will demonstrate your confidence and ability to connect with customers.
✨Familiarise Yourself with the Company
Research G4S and understand their values, mission, and the services they provide. Being able to align your answers with their core values of integrity, safety, and service excellence will show that you're a great fit for the team.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face as a Station Enquiry Assistant. Practice your responses to common customer queries or complaints, and be ready to explain how you would handle them with empathy and attention to detail.
