At a Glance
- Tasks: Manage security operations and support a dynamic team for exciting events.
- Company: Join G4S, a global leader in security services with a strong community focus.
- Benefits: Enjoy perks like discounts, health support, holiday pay, and training opportunities.
- Other info: Flexible hours with opportunities for career growth in a supportive environment.
- Why this job: Be part of high-stakes events and make a real impact on public safety.
- Qualifications: Experience in events security and strong people management skills required.
The predicted salary is between 43775 - 43775 € per year.
£43,775 - pro rata
40 hours per week, on a fixed term contract for maternity cover.
Job Overview: The Contract Manager will be responsible for the planning, implementation and management of the requirements of the agreed contract, whilst managing, supporting and developing the current team of Operations Managers, contracted Security Officers and casual pool of frontline employees. This role will also be intrinsic in providing support and coaching to the Senior Security Supervisors/Team Leaders/Managers employed on the contract to ensure continued business success. This role will require working evenings and weekends as part of a regional Events Management Team, working in line with the needs of the business. The role will, from time to time, be required to support operational delivery at the contract and with other client accounts.
Reporting to: the Regional Director/Area Manager
Additional reporting/working relationships: Training, Resourcing, HR, Casual Events Workforce, SSUK Management, clients, Sales, compliance, SSUK Operational Managers and Finance
Key Responsibilities/Accountabilities:
- Build and maintain effective customer relationships through planning, implementation and management of successful security and stewarding operations, delivering client vision, strategy and performance requirements.
- Provide operational support for key events and operations within the clients portfolio, including large and/or higher risk events.
- Constructively challenge current thinking and practice, offering new ideas, alternatives or improvements to existing products, services and approaches.
- Periodic service evaluation of the contract, identifying successes and weaknesses and recommend corrective action programs where appropriate.
- Introduce services (such as technology) to bring added value to the contract and ensure the business is aligned with the customers vision & strategy.
- Ownership of site documentation and edits such as Assignment Instructions, Crowd Management Plans, Operating Plans, SOPs/WOWs, Risk Assessments and Health and Safety requirements.
- Understand risk particularly with respect to level of crime, terrorism, workplace violence, threats from natural and man-made disasters.
- Liaison with all providers of security services across client business.
- Maintain knowledge of complex industry trends, current security issues and security technology and update customers on risk and threat that could impact client business.
- Operational oversight for developing and implementing security plans, security programs such as Emergency Response and Crisis Management, Physical Security, Information Protection, Incident Management and/or Investigation.
- Manage and support HR and Employee Relations for the team of operations managers, employed staff and casual workers, both within the client service.
- Leading workforce requirements onsite in respect of recruitment, training and deployment with internal stakeholders.
- Identify new opportunities for new business, additions to existing business and non contractual work, as well as a local knowledge of competitor activity as well as representing G4S and Customer at relevant industry events.
- Ownership of site logistics and equipment such as vehicles, uniform/PPE and transport.
- Ongoing support, coaching and mentoring of the workforce to ensure all G4S workers are performing their role correctly when on site, maintaining all elements of public safety.
Contract Specific Duties:
- Produce comprehensive monthly reports, including KPI reporting using the provided template, for presentation to the client each month.
- Attend and proactively participate within the agreed meeting schedule of the contract.
- Represent G4S and the client and 3rd party meetings, such as table tops or advisory groups.
- Provide operational support to notable or higher risk events on the site.
Key G4S Competencies:
- Collaborating & Cooperating
- Acting professionally
- Commitment to continuous improvement
- Delivering Performance
- Awareness of the Market Environment
- Customer Focused
Skills and Knowledge:
Essential:
- Experience in the events security & crowd management industry
- Client centric focus with experience of managing service level agreements and key performance indicators
- Strong partnering, communication, influencing and presentation skills with an emphasis on the customer
- People management skills with experience of dealing with HR related people issues
- Strong communication and negotiation skills
- Financial awareness, with an understanding of Profit and Loss accounts
- Excellent communication/interpersonal skills, with a flexible attitude
- Acts with the highest levels of integrity
- SIA Licence – Door Supervisor
Desirable:
- Experience of managing a casual workforce
- Experience within the events management sector
- A proven track record in Operational Security Management of large, high risk and/or multi-day events.
- Previous stakeholder management experience in dealing with a range of principal customers
- Strong business acumen with the ability to identify client/business needs and develop and drive targeted solutions
- Security management experience - delivering success through leading and inspiring high performing teams and positive workplace cultures
- Strong analytical and problem-solving and decision making skills
- Has led the implementation of change programmes to deliver client benefits
- Full clean UK Driving Licence
- SIA Public Surveillance CCTV licence
Benefits:
- Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more
- WeCare: free access to personal health and wellbeing assistant, 24/7 access to GP appointments, Mental Health, Diet, Legal, Financial, Lifestyle advice and support
- Holiday pay
- Company Pension
- Training Opportunities
- Management Team Uniform
You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Contract Manager SEC, Glasgow - Fixed Term Contract employer: G4S Global
At G4S, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and development. Our Glasgow team benefits from comprehensive training opportunities, a robust perks scheme, and a commitment to employee wellbeing, ensuring that every member feels valued and empowered to succeed in their role as Contract Manager. Join us in a dynamic environment where your contributions directly impact the safety and success of our community events.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager SEC, Glasgow - Fixed Term Contract
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events security industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your experience aligns with their needs, especially in managing security operations and team dynamics. Practice common interview questions and come armed with examples of your past successes.
✨Tip Number 3
Show off your skills! If you’ve got any certifications or training relevant to the role, make sure to highlight them. Whether it’s your SIA Licence or experience in crowd management, let them know you’re the right fit for the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. So, get that application in and let’s get you started on this exciting journey!
We think you need these skills to ace Contract Manager SEC, Glasgow - Fixed Term Contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Contract Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in past roles. Whether it's managing a team or handling high-risk events, we want to see how you’ve made an impact.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and helps us keep track of all applicants efficiently.
How to prepare for a job interview at G4S Global
✨Know Your Contract Management Inside Out
Before the interview, make sure you thoroughly understand the key responsibilities of a Contract Manager. Familiarise yourself with contract management principles, especially in the context of security and events management. This will help you confidently discuss how your experience aligns with the role.
✨Showcase Your People Skills
As this role involves managing a team, be prepared to share examples of how you've successfully led and developed teams in the past. Highlight your communication and coaching skills, as well as any experience dealing with HR-related issues. This will demonstrate your ability to support and mentor the workforce effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills, particularly in high-pressure situations. Think of specific examples from your past experiences where you had to manage risks or handle operational challenges during events. This will show your analytical skills and readiness for the role.
✨Understand the Client's Vision
Research the company and its clients to understand their vision and strategy. Be ready to discuss how you can align the contract management processes with their goals. This shows that you're not just focused on the role but also on contributing to the overall success of the business.
