At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime, and a workplace pension scheme.
- Other info: Receive industry-leading training and ongoing support for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Confident communicator with administrative and IT skills; flexible to work various shifts.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.
THE IDEAL CANDIDATE
As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills, and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. You will need to provide us with your 5 year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. Through the company’s vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do:
- We act with INTEGRITY AND RESPECT.
- We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE.
- We achieve this through INNOVATION AND TEAMWORK.
If you would like any further information on this job or are having difficulty applying please contact us at recruitmentni@uk.g4s.com or on 07384912977. Don’t waste any more time - apply today! You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Customer Service Advisor employer: G4S Global
G4S is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive benefits package including generous holiday entitlement, enhanced overtime rates, and extensive training opportunities. Located in Belfast, our vibrant work culture fosters teamwork and innovation, ensuring that every Station Enquiry Assistant feels valued and supported in their role while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and ability to handle challenging situations, as these are key for the Station Enquiry Assistant role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:When you're filling out your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help others, so share those stories that showcase your empathy and attention to detail!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, your ability to communicate effectively is key in this position!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the job description and why you’re excited about working with us at G4S. A personal touch can really make you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get back to you. Plus, it shows you’re serious about joining our team. So, hit that apply button and let’s get started!
How to prepare for a job interview at G4S Global
✨Know Your Customer Service Basics
Brush up on the key principles of customer service, especially empathy and integrity. Be ready to share examples from your past experiences where you demonstrated these qualities, as they are crucial for a Station Enquiry Assistant.
✨Familiarise Yourself with G4S
Research G4S and understand their values and mission. Knowing about their commitment to safety, security, and service excellence will help you align your answers with what they stand for during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you handle challenging situations or complex individuals. Think of specific instances where you successfully resolved issues or provided exceptional service, and be ready to discuss them in detail.
✨Showcase Your IT Skills
Since the role involves using bespoke software, highlight your administrative and IT skills. If you have experience with similar systems, mention it, and express your eagerness to learn new tools quickly.
