At a Glance
- Tasks: Provide remote support for Intruder Detection Systems and resolve technical issues.
- Company: Join G4S, a global leader in security solutions with a strong reputation.
- Benefits: Earn up to £41,097, enjoy 25 days holiday, and great pension options.
- Other info: Flexible shifts with opportunities for career progression and extensive training.
- Why this job: Be part of a dynamic team making a real impact in security technology.
- Qualifications: Experience with Intruder Alarms and strong communication skills required.
The predicted salary is between 41097 - 41097 € per year.
Up to £41,097.00 + Benefits. Belfast, office based, 12 Heron View, Belfast BT3 9LN. Please note, this is a 24/7, 365 role, for 40 hours per week. You will be working 12 hour shifts, 2 weeks of days followed by 2 weeks of nights.
About us: G4S is a global company operating across 120 countries, employing over 650,000 people across the world. We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few. Due to a major contract win G4S are looking to recruit a dedicated Product Support Engineer based out of our Belfast office.
What will you be doing:
- To provide remote help desk support for the Intruder Detection Systems.
- To provide timely and accurate remote help desk telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site.
- To provide system programming and commissioning services, in line with pre-planned roll out plans in conjunction with the site based installation team acting on configuration information provided by the installation teams.
- To provide ‘go live’ support to the installation / commissioning teams to carry out all necessary acceptance testing in order to prove a system is fully operational and compliant with the agreed test plan.
- Provide scheduled, carry out and record the results of all remote pre-planned preventative maintenance activities using a range of remote control software across IDS systems.
- Provide technical reference services (i.e. technical manual lookup) to field based engineers for Intruder Alarm systems.
- Keep up-to-date with various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
- To provide clear, well written technical documentation for a variety of purposes.
- To maintain accurate, real time records of site based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.).
- To maintain accurate and timely records of all technical issues in the company fault recording system.
What we are looking for:
- Previous experience of working at an engineering level with Intruder Alarms.
- Previous experience of offering over the phone & remote diagnostics/PPM service.
- Good level of PC skills.
- Understanding of electrical/electronics (relays, voltage, current, etc.).
- Ability to communicate technical subject matter to technically capable engineers and non-technical end users.
- Able to work on own and in a team environment.
- Share information with the team.
- Good time management skills; able to meet project deadlines.
- Ability to write clear, well structured reports and instructions.
- Highly organized with the ability to find field reference material quickly and pull out the required information in a concise manner.
There is also some must haves:
- Must be able to pass BS7858 screening.
What are the benefits of working with G4S:
- Salary up to £41,097.00 (DOE).
- Great pension.
- 25 days holiday, plus 8 bank holidays.
- Life assurance scheme.
- Extensive further product and H&S training.
- Perks at work scheme.
- Career progression.
Please note, this is a 24/7, 365 role, for 40 hours per week. You will be working 12 hour shifts, 2 weeks of days followed by 2 weeks of nights.
You will need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.
Product Support Engineer in Belfast employer: G4S Global
G4S is an exceptional employer, offering a competitive salary of up to £41,097.00 along with a comprehensive benefits package that includes a great pension, 25 days of holiday plus bank holidays, and extensive training opportunities. Our Belfast office fosters a collaborative work culture where employees can thrive, with clear pathways for career progression and the chance to work on cutting-edge security technology in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in Belfast
✨Tip Number 1
Get to know the company inside out! Research G4S and their products, especially the Intruder Detection Systems. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your technical explanations! Since you'll be communicating with both engineers and non-technical users, being able to break down complex topics into simple terms is key. Try explaining a technical concept to a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the G4S team!
We think you need these skills to ace Product Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with Intruder Alarms and remote diagnostics. We want to see how your skills match what we're looking for, so don’t hold back!
Show Off Your Communication Skills:Since you'll be dealing with both technical engineers and non-technical users, it's crucial to demonstrate your ability to communicate complex ideas clearly. Use examples in your application that showcase this skill.
Be Organised:We love a well-structured application! Make sure your documents are clear and easy to read. This reflects your ability to maintain accurate records and write clear reports, which is key for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at G4S Global
✨Know Your Stuff
Make sure you brush up on your knowledge of Intruder Alarm systems and remote diagnostics. Be ready to discuss your previous experience in detail, as this role requires a solid understanding of technical issues and solutions.
✨Practice Your Communication Skills
Since you'll be providing support over the phone, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd communicate with both technical engineers and non-technical users during the interview.
✨Show Your Organisational Skills
Be prepared to talk about how you manage your time and keep records. Bring examples of how you've maintained accurate documentation or logs in past roles, as this is crucial for the Product Support Engineer position.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. Think about how you would handle specific technical problems or customer interactions, and be ready to share your thought process.
