At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and assist with onboarding processes.
- Company: Join G3 Systems, a well-established operator in the Portland area, focused on ICT projects.
- Benefits: Enjoy a starting salary from £24,000, 25 days annual leave, and a company pension plan.
- Other info: This is a permanent, full-time role ideal for aspiring IT professionals.
- Why this job: Kickstart your IT career in a supportive environment with opportunities for growth and collaboration.
- Qualifications: GCSEs in English and Maths (minimum level 6) and a strong interest in IT are essential.
The predicted salary is between 24000 - 33600 £ per year.
Overview
In the role of IT Support Technician, you will play a key part in supporting the delivery of national and international projects and programmes across G3 Systems’ operations. Your primary responsibilities will include providing first-line (Level 1) IT support to staff throughout the organisation. This will involve assisting with new starter and leaver processes, troubleshooting hardware, software, network, and user account issues, and ensuring the seamless and timely achievement of key service level agreements.
This position is ideal for an aspiring candidate looking to take their first full-time step into the world of Information, Communication, and Technology (ICT) with a well-established operator in the Portland area.
This is a permanent, full-time role offering a starting salary from £24,000 (depending on experience), along with a comprehensive benefits package.
You will report to G3 Systems’ Head of Business Support and work closely with the wider Business Support team. Assisting with security and administrative tasks such as meeting room setup, guest sign-in, and providing front-office cover during staff absences.
The successful candidate will demonstrate:
- Strong self-motivation and the ability to work independently without close supervision
- A collaborative approach to teamwork
- A willingness to contribute to both technical and non-technical support functions
Key Responsibilities
- Provide first-line (Level 1) IT support to staff across the organisation, including troubleshooting hardware, software, network, and user account issues.
- Log, track, and resolve IT incidents and service requests in line with agreed SLAs.
- Install, configure, and maintain end-user devices, peripherals, and standard applications.
- Assist with onboarding and offboarding processes, including IT account setup, equipment allocation, and induction support.
- Maintain IT asset registers and support hardware/software inventory control.
- Support documentation of IT processes, guides, and knowledge base articles.
- Provide occasional assistance to the wider Business Support team for Security and Admin tasks, such as meeting room setup, guest sign-in, or front-office cover during staff absence.
Qualifications
(Desirable where noted)
- GCSEs (or equivalent) in English and Maths minimum level 6 – Essential.
Skills / Experience
(Desirable where noted)
- Strong interest in pursuing a career in IT.
- Basic knowledge of Microsoft Windows OS, Microsoft 365, and common desktop applications.
- Understanding of basic IT troubleshooting steps for hardware, software, and connectivity issues.
- Good organisational skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively within a team and independently
- Security Cleared or be able to achieve security clearance.
- Salary starting from £24,000 per annum (dependent on experience)
- 25 days annual leave
- Life Cover (3.5x annual salary)
- Company Pension Plan
- Access to a range of salary sacrifice schemes and wellbeing support platforms
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT System Training and Support
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IT Support Technician in Sunderland employer: G3 Systems Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Sunderland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what G3 Systems Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges G3 Systems Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at G3 Systems Ltd!
✨Direct Apply to G3 Systems Ltd
Let's not forget to apply directly through the G3 Systems Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Sunderland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at G3 Systems Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at G3 Systems Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at G3 Systems Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
