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For Companies At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and assist with onboarding processes.
- Company: Join G3 Systems, a well-established operator in the Portland area, focused on ICT projects.
- Benefits: Enjoy a starting salary from £24,000, 25 days annual leave, and a company pension plan.
- Why this job: Kickstart your IT career in a supportive environment with opportunities for growth and collaboration.
- Qualifications: GCSEs in English and Maths (minimum level 6) and a strong interest in IT are essential.
- Other info: This is a permanent, full-time role ideal for aspiring IT professionals.
The predicted salary is between 24000 - 33600 £ per year.
Overview
In the role of IT Support Technician, you will play a key part in supporting the delivery of national and international projects and programmes across G3 Systems’ operations. Your primary responsibilities will include providing first-line (Level 1) IT support to staff throughout the organisation. This will involve assisting with new starter and leaver processes, troubleshooting hardware, software, network, and user account issues, and ensuring the seamless and timely achievement of key service level agreements.
This position is ideal for an aspiring candidate looking to take their first full-time step into the world of Information, Communication, and Technology (ICT) with a well-established operator in the Portland area.
This is a permanent, full-time role offering a starting salary from £24,000 (depending on experience), along with a comprehensive benefits package.
You will report to G3 Systems’ Head of Business Support and work closely with the wider Business Support team. Assisting with security and administrative tasks such as meeting room setup, guest sign-in, and providing front-office cover during staff absences.
The successful candidate will demonstrate:
- Strong self-motivation and the ability to work independently without close supervision
- A collaborative approach to teamwork
- A willingness to contribute to both technical and non-technical support functions
Key Responsibilities
- Provide first-line (Level 1) IT support to staff across the organisation, including troubleshooting hardware, software, network, and user account issues.
- Log, track, and resolve IT incidents and service requests in line with agreed SLAs.
- Install, configure, and maintain end-user devices, peripherals, and standard applications.
- Assist with onboarding and offboarding processes, including IT account setup, equipment allocation, and induction support.
- Maintain IT asset registers and support hardware/software inventory control.
- Support documentation of IT processes, guides, and knowledge base articles.
- Provide occasional assistance to the wider Business Support team for Security and Admin tasks, such as meeting room setup, guest sign-in, or front-office cover during staff absence.
Qualifications
(Desirable where noted)
- GCSEs (or equivalent) in English and Maths minimum level 6 – Essential.
Skills / Experience
(Desirable where noted)
- Strong interest in pursuing a career in IT.
- Basic knowledge of Microsoft Windows OS, Microsoft 365, and common desktop applications.
- Understanding of basic IT troubleshooting steps for hardware, software, and connectivity issues.
- Good organisational skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively within a team and independently
- Security Cleared or be able to achieve security clearance.
- Salary starting from £24,000 per annum (dependent on experience)
- 25 days annual leave
- Life Cover (3.5x annual salary)
- Company Pension Plan
- Access to a range of salary sacrifice schemes and wellbeing support platforms
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT System Training and Support
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IT Support Technician employer: G3 Systems Ltd
Contact Detail:
G3 Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those related to Microsoft Windows OS and Microsoft 365. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. This hands-on experience will not only boost your confidence but also provide you with real examples to discuss in your interview.
✨Tip Number 3
Network with current IT professionals through online forums or local meetups. Engaging with others in the field can provide valuable insights into the role and may even lead to referrals for job openings.
✨Tip Number 4
Prepare to discuss your teamwork and communication skills, as these are crucial for the role. Think of specific examples where you've successfully collaborated with others or resolved conflicts, as this will show your ability to fit into the company culture.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Support Technician role. Emphasise any experience you have with troubleshooting hardware and software, as well as your knowledge of Microsoft Windows OS and Microsoft 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in pursuing a career in IT and how your skills make you a suitable candidate for the position.
Highlight Relevant Qualifications: Clearly state your GCSEs or equivalent qualifications in English and Maths, as these are essential for the role. If you have any additional certifications or training related to IT, be sure to include those as well.
Showcase Soft Skills: In your application, highlight your communication skills and ability to work both independently and collaboratively. These soft skills are crucial for the IT Support Technician role, so provide examples of how you've demonstrated them in past experiences.
How to prepare for a job interview at G3 Systems Ltd
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in pursuing a career in IT. Talk about any relevant experiences, even if they are informal, and demonstrate your eagerness to learn and grow within the field.
✨Prepare for Technical Questions
Brush up on basic IT troubleshooting steps for hardware, software, and connectivity issues. Be ready to discuss your knowledge of Microsoft Windows OS and Microsoft 365, as these are crucial for the role.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical staff, so showcasing your ability to communicate effectively will be beneficial.
✨Highlight Your Organisational Skills
Discuss any experiences where you had to manage multiple tasks or projects. Emphasise your attention to detail and how you can maintain IT asset registers and support documentation processes efficiently.
