Implementation Consultant in London

About G2 - The Company

G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users. Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.

About G2 - Our People

At G2, everything we are and what we do is grounded in our PEAK values— (P)erformance + (E)ntrepreneurship + (A)uthenticity + (K)indness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn. You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.

About The Role

As an Implementation Consultant, you'll own the critical first ninety days of the customer relationship for G2's Buyer Intent clients — guiding them through a seamless onboarding experience and setting the foundation for long-term success. In this role, you’ll serve as a trusted partner and project lead, bringing together strong communication, meticulous attention to detail, and sharp technical problem-solving to deliver an exceptional implementation experience. You’ll develop a deep understanding of each customer's tech stack to ensure integrations run smoothly and to engineer creative solutions that unlock real, measurable value from G2's products. The ideal candidate brings a high degree of professionalism and an ownership mentality, along with the project management chops to juggle multiple implementations at once. You're technically fluent enough to navigate customer systems, troubleshoot integrations, and surface smart solutions — and you can translate that complexity into clarity for both technical and non-technical stakeholders alike.

In This Role, You Will:

• Lead customers through an outlined onboarding process and advise on best practices to take full advantage of the G2 product.
• Problem-solve with customers to get the G2 product integrated and delivering value in the customer environment, sometimes finding creative solutions in the customer system.
• Use extensive knowledge of integrations and related go-to-market systems to be a thought partner with customers for how G2 solutions can deliver value for them.
• Manage a portfolio of accounts with varying project statuses.
• Form strong relationships with customers and work to keep them fully engaged throughout the implementation process through completion.
• Conduct client training sessions to ensure understanding of product and G2 resources.
• Drive key milestones meetings, and manage the escalation process when customers are off-track.
• Provide ongoing, on-demand support for integrations, insights, and data mapping, for customer accounts after initial onboarding.
• Collaborate with Sales, Account Manager, Customer Success Manager and other roles to ensure smooth handoff and knowledge sharing.

Minimum Qualifications:

• 3+ years of customer service, customer support, sales engineering or project management experience in a B2B environment.
• Ability to problem-solve technical issues with customer systems.
• Outstanding presentation and communication skills.
• Proven project management, follow-up skills and attention to detail.
• Ability to build rapport and collaborate with others within the company and externally.
• The ability to learn quickly and work independently in a fast-paced environment.
• Experience with B2B marketing and sales tools (e.g. Salesforce, HubSpot, Segment).

What Can Help Your Application Stand Out:

• Technical support background, especially helping customers integrate SaaS systems with their environment, is a significant plus.

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.

How We Use AI Technology in Our Hiring Process

G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.

Your Choice Matters: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team.