Join G2 Risk Solutions as an Intermediate Customer Success Manager in the EMEA region where you will be pivotal in ensuring client satisfaction and driving business growth.
Key Responsibilities:
- Serve as the primary point of contact for a portfolio of high-value clients
- Manage the onboarding process and ensure successful product adoption
- Build and maintain strong, long-term client relationships
- Provide proactive account management and ongoing customer support
- Drive customer retention through proactive engagement and value delivery
- Identify upselling and cross-selling opportunities in collaboration with Sales and Product teams
- Educate clients on additional products, services, and solutions
- Provide client training, resources, and guidance to maximize product value
- Answer client questions regarding products, reports, deliverables, and services
- Provide recommendations and guidance based on industry best practices
- Act as an escalation point for client issues and ensure timely and effective resolution
- Collaborate with Support, Product, and Engineering teams to address customer needs
- Communicate client feedback and market insights to relevant internal stakeholders
- Support cross-functional projects and strategic initiatives
- Manage multiple priorities effectively while consistently meeting deadlines
- Work closely with analysts and other team members to achieve shared goals
- Take ownership of special projects and additional responsibilities as required
- 2–5 years of customer-facing experience, preferably in Payments, E-commerce, Risk Management, or a related industry
- Proven track record of delivering excellent customer service and building strong client relationships
- Excellent written and verbal communication skills
- Fluent English; additional languages are a plus
- Strong interpersonal, negotiation, and relationship-management skills
- Excellent organizational and time-management abilities
- Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable recommendations
- Comfortable communicating with clients regularly by phone and other communication channels
- Proficiency in Microsoft Office, particularly Excel
- Experience with CRM/CMS platforms such as Salesforce or HubSpot is an advantage
- Strong attention to detail and commitment to quality
- Ability to manage multiple tasks and adapt to changing priorities
- Sound judgment and the ability to make effective decisions in a fast-paced environment
- Strong general computer skills
- Comfortable working with sensitive and potentially high-risk web content
- Highly self-motivated, collaborative, and team-oriented
- Bachelor’s degree or higher is preferred
