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- Tasks: Help customers with claims and explain benefits regulations.
- Company: Join a supportive council team in the West Midlands.
- Benefits: Flexible contract for 5/6 months with competitive pay.
- Why this job: Make a real impact by helping people maximize their income.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Great opportunity for high school and college students to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
Location: West Midlands
Rate: DOE
Contract: 5/6 months
Key Responsibilities:
- To assist customers with making a claim, explaining the regulations and the award of any benefit.
- Provide advice to customers on potential entitlement to other benefits and discretionary awards in order for customer to maximise their income.
- To assess promptly and accurately claims for housing and council tax support working within the requirements set by Council and regulations.
- To deal promptly with changes to customer circumstances to ensure correct benefit levels are maintained and overpayments are kept to a minimum.
- Ensure that decisions and procedures are in accordance with statutory legislation, case law and Council policy, maintaining and prioritising workload.
- Maintain a high level of understanding of regulations and local policies in order to answer queries and explain the benefits and support schemes to a wide variety of customers.
- To liaise with other sections i.e. housing needs, council tax and other agencies (DWP, Pension Service and other external organisations)
- To be aware of the council’s policy on risk management and to escalate any new, emerging or potential risks to the post holder’s line manager.
If this role would be of any interest to you, or someone you know, please get in contact today!
Email:
Phone: 01217262680
Benefits Officer employer: g2 Recruitment
Contact Detail:
g2 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Officer
✨Tip Number 1
Familiarize yourself with the specific benefits and support schemes relevant to the West Midlands area. Understanding local policies will help you answer queries effectively during the interview.
✨Tip Number 2
Brush up on your knowledge of statutory legislation and case law related to benefits. Being able to discuss these topics confidently will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer inquiries or claims in the past. This will showcase your problem-solving skills and ability to manage workloads under pressure.
✨Tip Number 4
Network with professionals in the field, especially those who work with housing needs and council tax. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Benefits Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Benefits Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in customer service, benefits assessment, or working with regulations. Use specific examples to demonstrate your ability to assist customers and manage claims effectively.
Showcase Your Knowledge: Demonstrate your understanding of benefits regulations and local policies in your application. Mention any relevant training or certifications that showcase your expertise in this area.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the Benefits Officer role. Explain why you are interested in the position and how your skills align with the responsibilities outlined in the job description.
How to prepare for a job interview at g2 Recruitment
✨Understand the Benefits System
Make sure you have a solid grasp of the benefits system, including housing and council tax support. Familiarize yourself with the relevant regulations and policies so you can confidently discuss them during the interview.
✨Demonstrate Customer Service Skills
Prepare to showcase your customer service skills. Think of examples where you've successfully assisted customers, especially in complex situations. Highlight your ability to explain regulations clearly and empathetically.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice how you would handle changes in customer circumstances or disputes over benefit claims, ensuring you emphasize accuracy and compliance with regulations.
✨Show Your Teamwork Abilities
Since the role involves liaising with various departments and external agencies, be prepared to discuss your experience working in teams. Share examples of how you've collaborated with others to achieve common goals, particularly in a benefits context.
